Salon Management
Next in Line: Grooming a Successor
In her early 20s, Amanda Hair was managing a Bebe clothing story, when a stylist from the nearby Bob Steele Salon ducked in for some items to use in a photoshoot. Admiring Hair’s look, the stylist asked if she’d ever consider ...
by Stacey Soble
Next in Line: Family Matters
When Denise and Ron Provenzano launched their first Zano Salons location in Naperville, Illinois, in 1985, their sons were young. “Like most new salon owners, our topic of conversation was always about Zanos whether we were around the ...
by Stacey Soble
Danny LeClair's Letter to the Industry and the Clients it Serves
We lost three stylists in our Santa Monica salon recently.End of day Saturday, they packed a bag and walked out. One took the time to speak to the manager on duty while simultaneously hitting send on an email pre-written to me and my ...
by Stacey Soble
Sharing the Stakes
Through the Salon Resource Group, Peter Mahoney owns 23 salons under five different brand names throughout Canada. Within that salon group, he’s groomed about 20 different employee-owners who each have a stake in the future success of the ...
by Stacey Soble
Roots Run Deep at the 2 to 10 Conference
As a teenager, I cut my journalistic teeth working at my parent’s small- town, community newspaper. While the last career I wanted to pursue at the time was journalism, it was good pay for a summer job and my bosses were fairly flexible ...
by Stacey Soble
A Consultation is More than Asking Questions
To grow a successful business it is necessary to have a strong foundation. The consultation is the foundation for Eryn Harrison, owner of Calm, A Salon in Oakland, California, and a stylist for 18 years. Her entire staff is trained on what calls ...
by Stacey Soble
Community Relations: 7 Easy Ways to Make the Most of Your Donated Time and Money
Of course you want to help others, it’s human nature. Most likely, you get more requests at your salon than you can easily respond to. Sponsorships, donations, gift certificates, and services—there are nonprofit groups that can ...
by Stacey Soble
Feeling the Heat
In April 2002, Inez Gray, owner of Habitude in Seattle, was awoken with a phone call informing her that her salon was ablaze. A common cause of salon fires, oil-saturated spa towels combusted after being left warm in the dryer overnight. What ...
by Stacey Soble
Eric Chester Shows Salons How to Create an "On Fire" Culture
Eric Chester knows a thing or two about developing an engaging culture. As the author of the new book, On Fire at Work: How Great Companies Ignite Passion in Their People without Burning Them Out, he frequently studies the companies that top the ...
by Stacey Soble
Roll Call: Tackling Employee Time-off
Many commissioned salons grant their full-time employees a week or two of paid vacation time each year, but many of today’s stylists want more. “Some of our team members have spouses who are executives and have up to six weeks ...
by Stacey Soble
Insuring Your Future
After years of debate, amendments and changes, the Affordable Care Act (ACA) has arrived. Larger salons and spas are witnessing the first tremors of how it will impact their bottom lines.Marilyn Ihloff of Ihloff Salon and Day Spas in Tulsa, ...
by Stacey Soble
Career Academy of Beauty Shaves Heads for St. Baldrick's
It wasn’t that the room was noisy; it was just that Coral Trujillo couldn’t believe her ears. Had her student really just said $10,000? But Michelle Cappo, cosmetology student and survivor of childhood cancer, really was suggesting ...
by Stacey Soble
Service Spotlight: Hard Rock's Rhythm & Motion Synchronicity Massage
Hard Rock Hotels infuse a thread of music through everything they do, including spa experiences on site. A handful of the hotels have Rock Spas that feature new Rhythm & Motion spa menus that utilize amplified vibrations, pressures and ...
by Stacey Soble
Owner's Corner: Communicating with Millennials
We realized long ago that our younger employees typically don’t check their emails as often as they check their text messages. Our management team would send out a company-wide email about a new policy, an important event or a new product ...
by Stacey Soble
Personal Compass: Vaughn Acord
One of the most sought-after authorities in men’s grooming, Vaughn Acord did not find success by accident. The son of a barber, he gave his first haircut as a teenager in 1976. After spending time as a successful model in ...
by Stacey Soble
Cindarella PARIS Enters the U.S. Market
Headquartered just outside Paris, France, Cindarella PARIS, Inc., French salon furniture manufacturer was started in the 1960s and today is available in over 35 countries throughout Europe and in the Middle East.Cindarella offers more than 200 ...
by Anne Moratto
Upgrade Your Profits
About four years ago, Jeff South, owner of Intrigue Salon in Atlanta, Georgia, was asked if he would like to upgrade to a corner room at the hotel where he was staying.The cost was minimal, so he said “yes.” South also began noticing ...
by Stacey Soble