
You Don't Own a Salon. You Own A Business.
In his latest blog, Leon Alexander Ph.D., challenges industry conventional thinking to help owners add more to their bottom lines.
What professional, outside of your own staff, has done the most to drive your business? Salon owners from all over the country answer.
“What professional, outside of your own staff, has done the most to drive your business?”
Besides the online seminars I have attended on business practices, I
would have to say the woman who helps me with my local advertising has
been the most valuable outside resource. She makes sure that I am
targeting the right audience.
Lynn Hammond
Harbor Hair Design
Kingston, Washington
A salon coach—they see both sides of the business and put that
perspective in a presentation that makes you see what is best for the
business. We love it, and absorb it. All salons, if they want to be
successful, need a salon coach. They stand on the sidelines and give
the best direction. Go team!
Connie Lopez
Urban Salon
College Station, Texas
To succeed, we all need another set of eyes and good advice. Our salon
and spa looks for guidance from networking with other salons that have
earned the reputation of being successful. I am a member of
Intercoiffure, which consists of many owners who have walked the walk,
so I call on them for advice and I share my advice with them as well.
Angela Guido
Daryl Christopher Wellness Salon And Day Spa
Wayland, MA
My two favorite outside sources for salon advice are Strategies and
Kopsa-Otte, CPA and Advisor Services. I have been using Strategies
services for several years and their trainings have really helped set
me up for success. I have had growth and profit every year since
opening 10 years ago. It has been a huge benefit for me to know where
my finances are and Strategies has helped me understand the good, bad
and ugly of salon finance, leadership and management. I also have
greatly benefited from the services of Kopsa-Otte to take the burden of
‘doing it all’ off my shoulders.
Sam Johnston
Abq Hair Studio
Albuquerque, New Mexico
I am confident that I’ve been able to maintain my salon only because of the coaching I received from Julie Shepperly of Milady.
I have an easy way to stay aware of my numbers through spreadsheets and
a system in place to coach and monitor my team on their numbers. It
keeps everything objective and not subjective! I’ll admit my cash flow
is very tight, but if I didn’t have the awareness I would be far worse
than I am now. The good thing is my numbers are showing improvement
since the beginning of the year.
Mitch Eubanks
The Mitchell Wade Salon
Oviedo, Florida
My salon coaching experience has been through the program Strictly
Business. The partnership and way of life have given my salon the
culture necessary to have bottom line growth through this recession.
Suzie Bond
Perfect 5th
Mooresville, North Carolina
Our business has benefited more from the professionals on our staff than outside professionals.
Daired Ogle
Daireds Salon / Spa Pangea
Arlington, Texas
As your salon finishes out this year, it’s time to start making plans for the next year. This month, we ask, “What’s your biggest goal for 2010 and how do you plan to accomplish it?” E-mail your ideas to Alison Shipley at ashipley@vancepublishing.com, and your voice may appear in the January/February issue of SALON TODAY.

In his latest blog, Leon Alexander Ph.D., challenges industry conventional thinking to help owners add more to their bottom lines.

In her latest blog, Amy Pal helps you develop your own clear guidelines around complimentary free employee services.

From managing air traffic on busy days to handling frustrated guests' complaints, your front desk team often serves as the salon's emotional shock absorber. From a customer service lesson from the DMV to a list of strategies for caring for your front line, our experts offer ideas for alleviating stress, celebrating wins, and setting goals.

According to the KIM Report, top-line salon revenue appears steady or slightly up, but that growth is driven primarily by service price increases. Beneath the surface, retail performance and client visit frequency (appointment drift) are under real pressure. In his latest blog, Alain Audet offers strategies for keeping your salon's retail sales strong.

Putting your family to work in the salon offers some real tax benefits, but you have you have to play by the rules of the tax code to claim them. Azarvand Tax Law's Leticia Skrabut, Esq., shows you how.

Discover how to create a true “WOW experience” for every client by first building a culture where your team feels engaged, empowered, and inspired. Drawing on Calvin Stovall’s Iconic Framework, this blog explores how salon, spa, and clinic leaders can strengthen culture, elevate customer experience, and build a business that stands out for the long term.
Sponsored by Phorest Salon Software

The wellness industry is growing fast, and salons and barbershops already are an important part of it. In her first blog, Tracy Rado shares where the wellness dollars are heading, and how salons can grow with this movement.

While salon sales are increasing, owners often feel they're working harder for the same or less profit. Leverage Q2 data from The KIM Report, Alain Audet reveals some of the structural changes that are dampening your growth and why your region and your salon size matters.

Weaknesses in your business are amplified during the Holiday Season. Spark Pro Global's Lucy Randall shows you five things to do now to have the strongest holiday season yet.

In Kati Whitledge's latest blog, she shares how salons have moved away from dress codes and embraced appearance standards. But by removing strict dress codes, some businesses may have unintentionally lowered their appearance standards. Whitledge helps you explain to your team why an appearance standard is important and how to smoothly implement a new appearance policy.

The Small Business Health Care Tax Credit is a non-refundable tax credit for for-profit businesses that provides a financial incentive for eligible employers who offer health insurance coverage to their employees. Leticia Skrabut, Esq., walks you through how to claim that credit.

Developing strong work habits early in one's career supports long-term success in the salon industry. Jesse Linares offers new stylists his top five tips.

Most salon owners have no idea what these numbers are. You can hit record sales and still have a profit problem. The difference comes down to four numbers almost nobody was taught to track.
Sponsored by Strata Salon Systems™

A five-area audit every owner-dependent salon needs to run. You built something that looks successful. Now find out if it can survive without you.
Sponsored by Strata Salon Systems™

Every month you put off fixing the problem, it gets bigger, more expensive, and harder to solve.
Sponsored by Strata Salon Systems™

At Janet St. Paul Studio for Hair and Beauty, Director of Operations Natasha McMillen helps bring her wife Janet St. Paul's vision to life, elevating every system from education to operations.

Expand your color service menu with the Pinstripe technique. Brooks and Brooks' Marlon Hawkins walks you through the technique.