
A Partner in Business and in Life
At Janet St. Paul Studio for Hair and Beauty, Director of Operations Natasha McMillen helps bring her wife Janet St. Paul's vision to life, elevating every system from education to operations.
What was the best decor investment you ever made?

"Putting in a laminate hardwood floor that would not stain from hair color and did not need stripping and waxing."
Bob Steele
Bob Steele Salon
Atlanta, Georgia
"A plasma TV to show fashion videos and before/after slide shows of our own makeovers, plus hair shows that we work. Clients love watching people transform and seeing backstage work at shows."Suzie Bond
Perfect 5th
Mooresville, North Carolina
"An air-purifying system to remove all salon odors, bacteria and mold. It's not visual, but it makes the air so fresh that clients feel as though they're having their services outside. It was a great investment."
Angela Guido
Daryl Christopher Wellness Salon and Day Spa
Boston, Massachusetts
"Custom-built cabinets and front desk. It was the only way to make our space as efficient as it needed to be."
Crescent Lomonaco
Salon Monaco
Carpinteria, California
"Recovering the old dryer chairs that came with the shop when we bought it. They just don't make things like they used to-they're sturdy and comfortable."
Beverly Pastorek
Classic Touch Hair Designers
Berwyn, Illinois
"A beautiful, modern Swarovski crystal chandelier. I think that an occasional splurge on a fixture can mean a big return. It makes me happy when I am at work and it makes my clients feel as though they are in a salon that has an eye for detail and beautiful design."
Jennifer Rabideau
Halo Salon & Colorlab
Fort Worth, Texas
"A very large, wall-sized mirror that seems to double the space."
Sharon Kotchkowski
New Image Salon
Kearney, New Jersey
"The definition of my salon name on the wall."
Patti Williamson
Bloom
Sault Ste. Marie, Canada
"Compact fluorescent lights! Our air conditioning runs far less often due to the lower temperature of the bulbs and they are more than three times as energy efficient."
Jeffrey LaMorte
Jeffrey LaMorte Salon and Day Spas
Frankfort, Illinois
"We used to have a huge office. We realized it was dead space and not producing revenue, so we knocked out that office, made a much smaller one and added six hair stations. In addition, we built a color bar and added 100 additional square feet of retail space. Now, almost every inch of our salon is producing revenue!"
Sally Zarlinga
Lucia's...The Salon
Lyndhurst, Ohio
"Chalkboard paint. You must promote special pricing and events wherever you can."
Jeffrey Kilcoyne
Jeffrey Robert Salon & Spa
Worcester, Massachusetts

At Janet St. Paul Studio for Hair and Beauty, Director of Operations Natasha McMillen helps bring her wife Janet St. Paul's vision to life, elevating every system from education to operations.

Expand your color service menu with the Pinstripe technique. Brooks and Brooks' Marlon Hawkins walks you through the technique.
The strongest salons, spas, and med spas know which numbers tell the real story of their business. In this practical guide, Phorest breaks down the five essential KPIs every business should track to improve retention, boost revenue, and make smarter decisions with confidence.
Sponsored by Phorest

At Bella Style Salon in Slidell, Louisiana, Director of Operations Angela Meyer tackles inventory, team management, and guest relations. Read all about her in our latest Meet the Manager.

Starting at Impressions front desk in 2006 when he was 19 years old, General Manager Paul Petrowsky is a seasoned professional who owner Sarah Taylor says is responsible for much of her own success.

Planning is in full swing for the most anticipated events and promotions for the 2026 holidays. As owners share their favorite ways to celebrate, they prove that a carefully planned event can also build culture, increase client loyalty, boost sales, and set a business up for a successful 2027.

When things run amok at Mane Attraction Salon, Owners Chris and Jenny Knudsen say General Manager Sami Hernandez is their go-to resource and ultimate sounding board. Meet Sami in this installment of Meet the Manager.

Pagoda, a new AI-native operating system for scheduling, payments, patient records, marketing, and client communications, launches at Skinovatio Medical Spa in Arlington Heights, Illinois.

At a panel discussion hosted by L’Oréal Professionnel in Paris in early July, French Philosopher Sophie Galabru explored the cultural shift where women are increasingly choosing natural, personalized color results over traditional grey coverage. In an exclusive interview with SALON TODAY, Galabru and L’Oréal Professionnel Colorist Pierrick Beringer discuss this shift and how salons and colorists respond.

At Salon Blonde, Director of Operations treats the staff as the salon's most important guests, while her wonderful 'nerdy' side, loves data, systems, and numbers. Find out how she makes Salon Blonde tick.

In an exclusive interview with SALON TODAY, Salon Owner Salvatore Minardi reflects on his past 18 months as Intercoiffure America Canada's World Talent Exchange Ambassador and how his experiences will help encourage cultural and artistic exchange and support greater engagement between ICA and the global organization Intercoiffure Mondial.

Everything you need to know about client retention as a salon owner.

Owner Shelby Bills says her general manager, Sydney Osborne, reminds her of the power of leading with heart. Find out how Osborne became a great leader in our lastest installment of Meet the Manager.

In her latest blog, Kati Whitledge identifies the five stages salon owners go through when a team member leaves the salon unethically, offering advice for each stage.

The beauty and wellness businesses pulling ahead aren’t just working harder—they’re using AI to capture demand, personalize pricing, and convert more of every guest interaction into revenue. Here’s what the benchmark data reveals about the growing gap between AI adopters and everyone else.
Sponsored by Zenoti
Stop chasing recruitment ghosts on generic job boards and start curating an elite team. Discover the framework that top-tier salons use to bypass phone tag, automate visual portfolio vetting, and attract high-earning, culture-first beauty professionals directly through real-time messaging. Turn your recruitment process into an exclusive brand invitation that keeps your highest-ticket chairs permanently filled.
Sponsored by Beautista
Your calendar looks full, but is all of that demand actually converting to revenue? From phantom rebookings to underpriced peak hours, the 2026 Benchmark Report exposes five revenue leaks that most beauty and wellness businesses don’t even know they have.
Sponsored by Zenoti