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SEARCHRepresenting three different segments of the professional salon industry, Brian Graham, Sydney Berry and Cammie Martin give us their perspectives.
What will be the most important issue to impact the hair care industry in the next five years?Representing three different segments of the professional salon industry, Brian Graham, Sydney Berry and Cammie Martin give us their perspectives.
President
Nioxin
Lithia Springs, Georgia
"A
number of legislative issues have the ability to change the direction
of several companies all at once, causing a significant shift in our
industry. For example, the ‘Card Check' law could make it more
cost-effective for unions to go after salon and spa businesses; the
EPA's new regulations on volatile organic compounds (VOC) may cause
manufacturers to reformulate aerosol products impacting performance and
the cost of goods; and the FICA Tax Credit may provide salon and spa
owners a dollar-for-dollar tax credit on FICA taxes paid on employee
tip income. You can help direct the course of these issues by joining
the Professional Beauty Association and visiting its online advocacy
center (www.probeauty.org/advocacy)
to track legislative developments, register to vote and e-mail your
elected officials. And, join us for the next Welcome to Our World in
Washington D.C."
President and Owner
Salon Services and Supplies
Renton, Washington
"There
is a need for infrastructure that will allow the salon to have the
systems necessary to deliver consistency to clients. Infrastructure
will strengthen the salon's ability to sustain growth, visibility and
profitability. Secondly, finances are now becoming a hindrance, due to
salon tax reporting strategies used in the past. Crediting guidelines
are now strictly enforced by lending organizations and banks. Salons
need to prove a substantiated income versus a stated income for any
type of credit, including credit cards. This will reduce salon
availability for added cash flow and alter their growth patterns,
including employee costs-the highest salon investment. It will
challenge salon expansion availability for their capital expenditures."
Owner
Moda Salon and Spa
Fort Worth, Texas
"The
most pressing issue facing the industry now, and in the near future, is
the rise and fall of our economy. In bad economic times, many clients
cut back on services they feel are extra expenses, like blow dries or
massages. The reality is, these services are not just about outer
beauty, but go beyond to promote inner wellness. This is the
environment people come to for relaxation. Many people don't realize
the industry can help them save on medical expenses by stimulating
their wellness and reducing their stress through treatments like
massage. We are starting a new program called Moda Economic Stimulus
Package that gives weekly tips on how to save in and out of the salon.
We pride ourselves on affordable wellness and extraordinary customer
service."
All beauty professionals should know how to identify when a client may need some health guidance. Tracy Rado discusses some common questions that clients ask in the chair, how to advise them, and when to refer them to a specialist.
In his latest blog, Leon Alexander Ph.D., challenges industry conventional thinking to help owners add more to their bottom lines.
In her latest blog, Amy Pal helps you develop your own clear guidelines around complimentary free employee services.
From managing air traffic on busy days to handling frustrated guests' complaints, your front desk team often serves as the salon's emotional shock absorber. From a customer service lesson from the DMV to a list of strategies for caring for your front line, our experts offer ideas for alleviating stress, celebrating wins, and setting goals.
According to the KIM Report, top-line salon revenue appears steady or slightly up, but that growth is driven primarily by service price increases. Beneath the surface, retail performance and client visit frequency (appointment drift) are under real pressure. In his latest blog, Alain Audet offers strategies for keeping your salon's retail sales strong.
Putting your family to work in the salon offers some real tax benefits, but you have you have to play by the rules of the tax code to claim them. Azarvand Tax Law's Leticia Skrabut, Esq., shows you how.
Discover how to create a true “WOW experience” for every client by first building a culture where your team feels engaged, empowered, and inspired. Drawing on Calvin Stovall’s Iconic Framework, this blog explores how salon, spa, and clinic leaders can strengthen culture, elevate customer experience, and build a business that stands out for the long term.
Sponsored by Phorest Salon Software
The wellness industry is growing fast, and salons and barbershops already are an important part of it. In her first blog, Tracy Rado shares where the wellness dollars are heading, and how salons can grow with this movement.
While salon sales are increasing, owners often feel they're working harder for the same or less profit. Leverage Q2 data from The KIM Report, Alain Audet reveals some of the structural changes that are dampening your growth and why your region and your salon size matters.
Weaknesses in your business are amplified during the Holiday Season. Spark Pro Global's Lucy Randall shows you five things to do now to have the strongest holiday season yet.
In Kati Whitledge's latest blog, she shares how salons have moved away from dress codes and embraced appearance standards. But by removing strict dress codes, some businesses may have unintentionally lowered their appearance standards. Whitledge helps you explain to your team why an appearance standard is important and how to smoothly implement a new appearance policy.
The Small Business Health Care Tax Credit is a non-refundable tax credit for for-profit businesses that provides a financial incentive for eligible employers who offer health insurance coverage to their employees. Leticia Skrabut, Esq., walks you through how to claim that credit.
Developing strong work habits early in one's career supports long-term success in the salon industry. Jesse Linares offers new stylists his top five tips.
Most salon owners have no idea what these numbers are. You can hit record sales and still have a profit problem. The difference comes down to four numbers almost nobody was taught to track.
Sponsored by Strata Salon Systems™
A five-area audit every owner-dependent salon needs to run. You built something that looks successful. Now find out if it can survive without you.
Sponsored by Strata Salon Systems™
Every month you put off fixing the problem, it gets bigger, more expensive, and harder to solve.
Sponsored by Strata Salon Systems™
At Janet St. Paul Studio for Hair and Beauty, Director of Operations Natasha McMillen helps bring her wife Janet St. Paul's vision to life, elevating every system from education to operations.
