
A Partner in Business and in Life
At Janet St. Paul Studio for Hair and Beauty, Director of Operations Natasha McMillen helps bring her wife Janet St. Paul's vision to life, elevating every system from education to operations.
Representing three different segments of the professional salon industry, Brian Graham, Sydney Berry and Cammie Martin give us their perspectives.
What will be the most important issue to impact the hair care industry in the next five years?Representing three different segments of the professional salon industry, Brian Graham, Sydney Berry and Cammie Martin give us their perspectives.

President
Nioxin
Lithia Springs, Georgia
"A
number of legislative issues have the ability to change the direction
of several companies all at once, causing a significant shift in our
industry. For example, the ‘Card Check' law could make it more
cost-effective for unions to go after salon and spa businesses; the
EPA's new regulations on volatile organic compounds (VOC) may cause
manufacturers to reformulate aerosol products impacting performance and
the cost of goods; and the FICA Tax Credit may provide salon and spa
owners a dollar-for-dollar tax credit on FICA taxes paid on employee
tip income. You can help direct the course of these issues by joining
the Professional Beauty Association and visiting its online advocacy
center (www.probeauty.org/advocacy)
to track legislative developments, register to vote and e-mail your
elected officials. And, join us for the next Welcome to Our World in
Washington D.C."

President and Owner
Salon Services and Supplies
Renton, Washington
"There
is a need for infrastructure that will allow the salon to have the
systems necessary to deliver consistency to clients. Infrastructure
will strengthen the salon's ability to sustain growth, visibility and
profitability. Secondly, finances are now becoming a hindrance, due to
salon tax reporting strategies used in the past. Crediting guidelines
are now strictly enforced by lending organizations and banks. Salons
need to prove a substantiated income versus a stated income for any
type of credit, including credit cards. This will reduce salon
availability for added cash flow and alter their growth patterns,
including employee costs-the highest salon investment. It will
challenge salon expansion availability for their capital expenditures."

Owner
Moda Salon and Spa
Fort Worth, Texas
"The
most pressing issue facing the industry now, and in the near future, is
the rise and fall of our economy. In bad economic times, many clients
cut back on services they feel are extra expenses, like blow dries or
massages. The reality is, these services are not just about outer
beauty, but go beyond to promote inner wellness. This is the
environment people come to for relaxation. Many people don't realize
the industry can help them save on medical expenses by stimulating
their wellness and reducing their stress through treatments like
massage. We are starting a new program called Moda Economic Stimulus
Package that gives weekly tips on how to save in and out of the salon.
We pride ourselves on affordable wellness and extraordinary customer
service."

At Janet St. Paul Studio for Hair and Beauty, Director of Operations Natasha McMillen helps bring her wife Janet St. Paul's vision to life, elevating every system from education to operations.

Expand your color service menu with the Pinstripe technique. Brooks and Brooks' Marlon Hawkins walks you through the technique.
The strongest salons, spas, and med spas know which numbers tell the real story of their business. In this practical guide, Phorest breaks down the five essential KPIs every business should track to improve retention, boost revenue, and make smarter decisions with confidence.
Sponsored by Phorest

At Bella Style Salon in Slidell, Louisiana, Director of Operations Angela Meyer tackles inventory, team management, and guest relations. Read all about her in our latest Meet the Manager.

Starting at Impressions front desk in 2006 when he was 19 years old, General Manager Paul Petrowsky is a seasoned professional who owner Sarah Taylor says is responsible for much of her own success.

Planning is in full swing for the most anticipated events and promotions for the 2026 holidays. As owners share their favorite ways to celebrate, they prove that a carefully planned event can also build culture, increase client loyalty, boost sales, and set a business up for a successful 2027.

When things run amok at Mane Attraction Salon, Owners Chris and Jenny Knudsen say General Manager Sami Hernandez is their go-to resource and ultimate sounding board. Meet Sami in this installment of Meet the Manager.

Pagoda, a new AI-native operating system for scheduling, payments, patient records, marketing, and client communications, launches at Skinovatio Medical Spa in Arlington Heights, Illinois.

At a panel discussion hosted by L’Oréal Professionnel in Paris in early July, French Philosopher Sophie Galabru explored the cultural shift where women are increasingly choosing natural, personalized color results over traditional grey coverage. In an exclusive interview with SALON TODAY, Galabru and L’Oréal Professionnel Colorist Pierrick Beringer discuss this shift and how salons and colorists respond.

At Salon Blonde, Director of Operations treats the staff as the salon's most important guests, while her wonderful 'nerdy' side, loves data, systems, and numbers. Find out how she makes Salon Blonde tick.

In an exclusive interview with SALON TODAY, Salon Owner Salvatore Minardi reflects on his past 18 months as Intercoiffure America Canada's World Talent Exchange Ambassador and how his experiences will help encourage cultural and artistic exchange and support greater engagement between ICA and the global organization Intercoiffure Mondial.

Everything you need to know about client retention as a salon owner.

Owner Shelby Bills says her general manager, Sydney Osborne, reminds her of the power of leading with heart. Find out how Osborne became a great leader in our lastest installment of Meet the Manager.

In her latest blog, Kati Whitledge identifies the five stages salon owners go through when a team member leaves the salon unethically, offering advice for each stage.

The beauty and wellness businesses pulling ahead aren’t just working harder—they’re using AI to capture demand, personalize pricing, and convert more of every guest interaction into revenue. Here’s what the benchmark data reveals about the growing gap between AI adopters and everyone else.
Sponsored by Zenoti
Stop chasing recruitment ghosts on generic job boards and start curating an elite team. Discover the framework that top-tier salons use to bypass phone tag, automate visual portfolio vetting, and attract high-earning, culture-first beauty professionals directly through real-time messaging. Turn your recruitment process into an exclusive brand invitation that keeps your highest-ticket chairs permanently filled.
Sponsored by Beautista
Your calendar looks full, but is all of that demand actually converting to revenue? From phantom rebookings to underpriced peak hours, the 2026 Benchmark Report exposes five revenue leaks that most beauty and wellness businesses don’t even know they have.
Sponsored by Zenoti