
A Partner in Business and in Life
At Janet St. Paul Studio for Hair and Beauty, Director of Operations Natasha McMillen helps bring her wife Janet St. Paul's vision to life, elevating every system from education to operations.
A trio of quick-draw artists capture they key messages revealed from the stage at Serious Business 2017, offering attendees a helpful visual memory.









An artist from The Sketch Effect at work.
If you were one of the 1,400 attendees at the recent Serious Business conference in New Orleans, you just may have taken a seat next to another attendee at the Orpheum Theater who was taking some pretty spectacular notes.
For the past few years, the conference’s organizers Debra Neill Baker and Carol Augusto, have commissioned The Sketch Effect to capture Serious Business’ stand-out business ideas in a visual format that can be shared with attendees after the conference. Salon Today recently caught up with William Warren, who founded The Sketch Effect in 2013, to learn more about how these unique artists work.
With a mission of elevating ideas through remarkable visual communication, Warren and his team of artists strive to make their clients’ ideas understandable, memorable and sharable.
“We do this in any type of environment where people are sharing big ideas,” Warren says. “That can be a conference like Serious Business which has mainstage speakers and breakout sessions, or a corporate board meeting or marketing strategy session. We sketched for companies including Delta Airlines, Home Depot and Chik-Fil-A.”
While The Sketch Effect team immersed themselves into the Serious Business audience and sketched their representations of the presentations in 8X11” sketchbooks, they often become an integral part of the presentation, sketching on large pieces of foam core board on the stage with the presenter or off to one side.
To capture the essence of a speaker’s presentation, Warren says the artists use active listening to identify a speaker’s key points. “We’ve really trained to immerse ourselves in the content we are hearing, filter out the fluff and identify the valuable gems of ideas—you learn a speaker will often repeat the key message or emphasize it with a quote of what he or she is saying on the screen,” Warren says. “While we will go back and do some greyscale shading or watercolor afterward, but for the most part we are capture the information live in the moment.”
With five full-time people in Atlanta and network artists in Nashville and Los Angeles, Warren says all of his team members have some kind of art background. “Two of us have an illustration background, one is a graphic designer and we have an artist who has more of a graffiti influence and another that has kind of a children’s book kind of style,” he says.
Luckily for the team, if an artist makes a mistake in the sketch, they often can fix it in the digitized format before it is shared with conference attendees. The growth of social media has played a role in growing the small company’s business as often speakers and attendees love to share the visual sketches in social posts.
Warren believes The Sketch Effect have become so popular because everyone is a type of visual learner. “For us, art is the package but what we capturing is accurate content, getting the main ideas down on paper.”

At Janet St. Paul Studio for Hair and Beauty, Director of Operations Natasha McMillen helps bring her wife Janet St. Paul's vision to life, elevating every system from education to operations.

Expand your color service menu with the Pinstripe technique. Brooks and Brooks' Marlon Hawkins walks you through the technique.
The strongest salons, spas, and med spas know which numbers tell the real story of their business. In this practical guide, Phorest breaks down the five essential KPIs every business should track to improve retention, boost revenue, and make smarter decisions with confidence.
Sponsored by Phorest

At Bella Style Salon in Slidell, Louisiana, Director of Operations Angela Meyer tackles inventory, team management, and guest relations. Read all about her in our latest Meet the Manager.

Starting at Impressions front desk in 2006 when he was 19 years old, General Manager Paul Petrowsky is a seasoned professional who owner Sarah Taylor says is responsible for much of her own success.

Planning is in full swing for the most anticipated events and promotions for the 2026 holidays. As owners share their favorite ways to celebrate, they prove that a carefully planned event can also build culture, increase client loyalty, boost sales, and set a business up for a successful 2027.

When things run amok at Mane Attraction Salon, Owners Chris and Jenny Knudsen say General Manager Sami Hernandez is their go-to resource and ultimate sounding board. Meet Sami in this installment of Meet the Manager.

Pagoda, a new AI-native operating system for scheduling, payments, patient records, marketing, and client communications, launches at Skinovatio Medical Spa in Arlington Heights, Illinois.

At a panel discussion hosted by L’Oréal Professionnel in Paris in early July, French Philosopher Sophie Galabru explored the cultural shift where women are increasingly choosing natural, personalized color results over traditional grey coverage. In an exclusive interview with SALON TODAY, Galabru and L’Oréal Professionnel Colorist Pierrick Beringer discuss this shift and how salons and colorists respond.

At Salon Blonde, Director of Operations treats the staff as the salon's most important guests, while her wonderful 'nerdy' side, loves data, systems, and numbers. Find out how she makes Salon Blonde tick.

In an exclusive interview with SALON TODAY, Salon Owner Salvatore Minardi reflects on his past 18 months as Intercoiffure America Canada's World Talent Exchange Ambassador and how his experiences will help encourage cultural and artistic exchange and support greater engagement between ICA and the global organization Intercoiffure Mondial.

Everything you need to know about client retention as a salon owner.

Owner Shelby Bills says her general manager, Sydney Osborne, reminds her of the power of leading with heart. Find out how Osborne became a great leader in our lastest installment of Meet the Manager.

In her latest blog, Kati Whitledge identifies the five stages salon owners go through when a team member leaves the salon unethically, offering advice for each stage.

The beauty and wellness businesses pulling ahead aren’t just working harder—they’re using AI to capture demand, personalize pricing, and convert more of every guest interaction into revenue. Here’s what the benchmark data reveals about the growing gap between AI adopters and everyone else.
Sponsored by Zenoti
Stop chasing recruitment ghosts on generic job boards and start curating an elite team. Discover the framework that top-tier salons use to bypass phone tag, automate visual portfolio vetting, and attract high-earning, culture-first beauty professionals directly through real-time messaging. Turn your recruitment process into an exclusive brand invitation that keeps your highest-ticket chairs permanently filled.
Sponsored by Beautista
Your calendar looks full, but is all of that demand actually converting to revenue? From phantom rebookings to underpriced peak hours, the 2026 Benchmark Report exposes five revenue leaks that most beauty and wellness businesses don’t even know they have.
Sponsored by Zenoti