
A Partner in Business and in Life
At Janet St. Paul Studio for Hair and Beauty, Director of Operations Natasha McMillen helps bring her wife Janet St. Paul's vision to life, elevating every system from education to operations.
Located in Silicon Valley, Umbrella Salon caters to an upscale class of young professionals with an industrial design punctuated with statement art pieces. Kien Hoang, his brother, Khiem Hoang, and Michelle Givens co-founded the salon in 2000, ...

The trio behind Umbrella Salon in San Jose, California: Kien Hoang, Michelle Givens and Khiem Hoang.
Located in Silicon Valley, Umbrella Salon caters to an upscale class of young professionals with an industrial design punctuated with statement art pieces. Kien Hoang, his brother, Khiem Hoang, and Michelle Givens co-founded the salon in 2000, with the intention of uniting some of the Bay area’s best talent under one roof through a mission of always putting education at the forefront.
Today, the trio keeps the bustling salon running seamlessly while also tackling the world of fashion and hair shows by dividing the managerial tasks and leveraging their personal strengths. For several years, Kien has been an Oribe educator and an in-demand stylist at Fashion Week, and he recently designed the hair for James Franco’s upcoming fi lm Yosemite. As a senior creative stylist, Givens plays a pivotal role as an elite educator within the Umbrella community. After years in California’s commercial and residential banking sector, Khiem oversees the business side of the salon, bringing a unique perspective on consumer demographics and integrated marketing with a creative side that extends into photography and web design.
In a unique Personal Compass, we get a day-in-the-life perspective at how this triumvirate operates:
What time do you go into the salon, and how much time do you spend there?
Kien: “Between 10-11 a.m. for 10-12 hours.”
Khiem: “9 a.m., and I’m there until 4 p.m., but I typically spend from 8 to 11 p.m. at my home offi ce.”
Givens: “I’m up at 5:45 and roll in early, as I generally open. I’m usually in the salon 7-12 hours a day.”
What’s for breakfast?
Kien: “Soft-boiled eggs, wheat toast and, sometimes, deadly bacon slices.”
Khiem: “Fresh-ground coffee and a bowl of Cheerios with the kids.”
Givens: “A soy latte or two.”
Biggest waste of time each day?
Kien: “Commuting.”
Khiem: “Trying to help my fully capable boys find their soccer cleats, jackets or skinny jeans.”
Givens: “Shopping online. It’s a slippery slope.”
When do you get your best ideas?
Kien: “Late at night.”
Khiem: “When driving to work.”
Givens: “At night, when the moon is bright, and the kids are asleep.”
What is one luxury item you worked hard to purchase?
Kien: “Travel for pleasure.”
Khiem: “My professional camera equipment.”
Givens: “I prefer experiences over items—I’d rather travel the world and create luxurious memories.”
What do you do to relax?
Kien: “Spa time.”
Khiem: “Watch or play football or soccer with my family.”
Givens: “Binge-watch Downton Abbey or go to the beach.”
What would surprise us about you?
Kien: “When I become too vocal.”
Khiem: “I have a degree in criminal justice and business information systems.”
Givens: “I’m a total soccer mom.”
Do you cook, and what’s your favorite meal?
Kien: “I don’t cook, and I lean toward protein-rich foods.”
Khiem: “Yes. Stir-fried veggies with white rice or spaghetti. A porterhouse steak occassionally.”
Givens: “I’m Armenian. My favorites are falafels and dolma.”

At Janet St. Paul Studio for Hair and Beauty, Director of Operations Natasha McMillen helps bring her wife Janet St. Paul's vision to life, elevating every system from education to operations.

Expand your color service menu with the Pinstripe technique. Brooks and Brooks' Marlon Hawkins walks you through the technique.
The strongest salons, spas, and med spas know which numbers tell the real story of their business. In this practical guide, Phorest breaks down the five essential KPIs every business should track to improve retention, boost revenue, and make smarter decisions with confidence.
Sponsored by Phorest

At Bella Style Salon in Slidell, Louisiana, Director of Operations Angela Meyer tackles inventory, team management, and guest relations. Read all about her in our latest Meet the Manager.

Starting at Impressions front desk in 2006 when he was 19 years old, General Manager Paul Petrowsky is a seasoned professional who owner Sarah Taylor says is responsible for much of her own success.

Planning is in full swing for the most anticipated events and promotions for the 2026 holidays. As owners share their favorite ways to celebrate, they prove that a carefully planned event can also build culture, increase client loyalty, boost sales, and set a business up for a successful 2027.

When things run amok at Mane Attraction Salon, Owners Chris and Jenny Knudsen say General Manager Sami Hernandez is their go-to resource and ultimate sounding board. Meet Sami in this installment of Meet the Manager.

Pagoda, a new AI-native operating system for scheduling, payments, patient records, marketing, and client communications, launches at Skinovatio Medical Spa in Arlington Heights, Illinois.

At a panel discussion hosted by L’Oréal Professionnel in Paris in early July, French Philosopher Sophie Galabru explored the cultural shift where women are increasingly choosing natural, personalized color results over traditional grey coverage. In an exclusive interview with SALON TODAY, Galabru and L’Oréal Professionnel Colorist Pierrick Beringer discuss this shift and how salons and colorists respond.

At Salon Blonde, Director of Operations treats the staff as the salon's most important guests, while her wonderful 'nerdy' side, loves data, systems, and numbers. Find out how she makes Salon Blonde tick.

In an exclusive interview with SALON TODAY, Salon Owner Salvatore Minardi reflects on his past 18 months as Intercoiffure America Canada's World Talent Exchange Ambassador and how his experiences will help encourage cultural and artistic exchange and support greater engagement between ICA and the global organization Intercoiffure Mondial.

Everything you need to know about client retention as a salon owner.

Owner Shelby Bills says her general manager, Sydney Osborne, reminds her of the power of leading with heart. Find out how Osborne became a great leader in our lastest installment of Meet the Manager.

In her latest blog, Kati Whitledge identifies the five stages salon owners go through when a team member leaves the salon unethically, offering advice for each stage.

The beauty and wellness businesses pulling ahead aren’t just working harder—they’re using AI to capture demand, personalize pricing, and convert more of every guest interaction into revenue. Here’s what the benchmark data reveals about the growing gap between AI adopters and everyone else.
Sponsored by Zenoti
Stop chasing recruitment ghosts on generic job boards and start curating an elite team. Discover the framework that top-tier salons use to bypass phone tag, automate visual portfolio vetting, and attract high-earning, culture-first beauty professionals directly through real-time messaging. Turn your recruitment process into an exclusive brand invitation that keeps your highest-ticket chairs permanently filled.
Sponsored by Beautista
Your calendar looks full, but is all of that demand actually converting to revenue? From phantom rebookings to underpriced peak hours, the 2026 Benchmark Report exposes five revenue leaks that most beauty and wellness businesses don’t even know they have.
Sponsored by Zenoti