Crystal Focus specializes in helping salon owners discover their true profit potential by introducing goals and rewards for the front desk team. Areas of focus are pre-booking, retail, additional services, gift cards and referrals.
Crystal Focus specializes in helping
salon owners discover their true profit
potential by introducing goals and rewards
for the front desk team. Areas of
focus are pre-booking, retail, additional
services, gift cards and referrals.
Why we're different: We offer
customized, private, in-salon front desk
training designed to uniquely incorporate
your salon brand, current systems, and future
growth potential.
How we work: The Front Desk Doctor
Workshop, a full-day workshop, is available
in multiple cities across the country for $150
per person. Full-day customized in-salon
workshop available: full-day fee starts at
$2,000. Phone coaching available for $200
an hour or by package. Additional Front
Desk Training Success products include
manuals, audios, videos and individual
tracking materials.
Catch us at: Redken Symposium: Las
Vegas, Jan. 15-17; Insider Event: Grand
Rapids, MI, Feb. 27-28; The Front Desk
Doctor Workshop: Grand Rapids, MI, April
11; Insider Event: Carmel, IN; May 1-2;
Premiere Show: Orlando, FL, June 4-5; The
Front Desk Doctor Workshop: Roanoke,
VA, July 31-Aug. 1; The Front Desk Doctor
Workshop: Indianapolis, IN, Sept. 26;
Insider Event: Perrysburg, OH, Sept. 11-12;
Ocean City Show: Ocean City, MD, Sept. 18-
19; GROW: Columbus, OH, Oct. 2; GROW:
Novi, MI, Oct. 3.
Our advice: "Create an organized and
time-lined plan of action for new principles
of success-don't try to implement
everything that a consultant has shared with
you at once."
2011 wisdom: "Keep your eye on what
the big stores are doing to market to new
business and to retain business; such as gift
with purchase, voucher for your next visit,
loyalty programs, etc."
All beauty professionals should know how to identify when a client may need some health guidance. Tracy Rado discusses some common questions that clients ask in the chair, how to advise them, and when to refer them to a specialist.
From managing air traffic on busy days to handling frustrated guests' complaints, your front desk team often serves as the salon's emotional shock absorber. From a customer service lesson from the DMV to a list of strategies for caring for your front line, our experts offer ideas for alleviating stress, celebrating wins, and setting goals.
According to the KIM Report, top-line salon revenue appears steady or slightly up, but that growth is driven primarily by service price increases. Beneath the surface, retail performance and client visit frequency (appointment drift) are under real pressure. In his latest blog, Alain Audet offers strategies for keeping your salon's retail sales strong.
Putting your family to work in the salon offers some real tax benefits, but you have you have to play by the rules of the tax code to claim them. Azarvand Tax Law's Leticia Skrabut, Esq., shows you how.
Discover how to create a true “WOW experience” for every client by first building a culture where your team feels engaged, empowered, and inspired. Drawing on Calvin Stovall’s Iconic Framework, this blog explores how salon, spa, and clinic leaders can strengthen culture, elevate customer experience, and build a business that stands out for the long term.
The wellness industry is growing fast, and salons and barbershops already are an important part of it. In her first blog, Tracy Rado shares where the wellness dollars are heading, and how salons can grow with this movement.
While salon sales are increasing, owners often feel they're working harder for the same or less profit. Leverage Q2 data from The KIM Report, Alain Audet reveals some of the structural changes that are dampening your growth and why your region and your salon size matters.
Weaknesses in your business are amplified during the Holiday Season. Spark Pro Global's Lucy Randall shows you five things to do now to have the strongest holiday season yet.
In Kati Whitledge's latest blog, she shares how salons have moved away from dress codes and embraced appearance standards. But by removing strict dress codes, some businesses may have unintentionally lowered their appearance standards. Whitledge helps you explain to your team why an appearance standard is important and how to smoothly implement a new appearance policy.
The Small Business Health Care Tax Credit is a non-refundable tax credit for for-profit businesses that provides a financial incentive for eligible employers who offer health insurance coverage to their employees. Leticia Skrabut, Esq., walks you through how to claim that credit.
Developing strong work habits early in one's career supports long-term success in the salon industry. Jesse Linares offers new stylists his top five tips.
Most salon owners have no idea what these numbers are.
You can hit record sales and still have a profit problem. The difference comes down to four numbers almost nobody was taught to track.
At Janet St. Paul Studio for Hair and Beauty, Director of Operations Natasha McMillen helps bring her wife Janet St. Paul's vision to life, elevating every system from education to operations.