MENU
SEARCHInstilling ‘Accountability-based Leadership’ throughout your entire salon team is essential, especially during economic times. It builds loyalty and trust, and it helps your team meet the salon’s top objectives. Bob Prosen, president and CEO of The Prosen Center for Business Advancement (bobprosen.com) provided SALON TODAY with examples and easy-to implement techniques salons and their leadership can do to run a successful business.
ENGAGE THROUGH
ACCOUNTABILITY
Instilling ‘Accountability-based Leadership’
throughout your entire salon team is essential,
especially during economic times. It
builds loyalty and trust, and it helps your
team meet the salon’s top objectives. Bob
Prosen, president and CEO of The Prosen
Center for Business Advancement (bobprosen.com) provided SALON TODAY
with examples and easy-to implement
techniques salons and their leadership can
do to run a successful business.
“Team members believe they can rely
on one another. They take ownership of
their actions and take charge in situations
without needing to be told what to do,”
said Prosen. “With accountability, your
organization runs much more smoothly because people get things done.” Prosen
suggests that you should hire people who
are ‘smarter than you.’ It’s essential in
your salon the people you hire get their
commitments done on time, responsibly.
As Prosen puts it, “Hire smart.”
At your salon or spa, accountability impacts
the client experience. “It makes sure
your team creates the, Why would I ever go
anywhere else? experience from the moment
the client makes the appointment to the follow
up after,” said Prosen. In your salon, make
sure your front-desk assistants and stylists
are implementing their best practices to clients
while confi rming appointments, greeting
them during their visit and while booking a
follow-up appointment. “It ensures you can
talk about your service guarantee, because
everyone on your team is making a commitment
to the client and to one another,”
said Prosen. If an event does arise where
there’s a customer complaint, scheduling
issue etc. your team should know how to
‘make good immediately.’ This is all part
of taking pride in ownership.
So what does accountability-based
leadership look like in your salon’s daily
operations? Prosen says accountability based
leadership:
Impacts how you deal with staffing and personal problems—this can be the Achilles heel of most businesses.
Drives every step of the salon process from the moment your client walks through the door until the time they leave.
Makes it possible to inspire your employees to work hard and do a great job.
Makes clients want to come back, even when times are tough.
As a salon owner, if you consistently
achieve your objectives and implement
good accountability-based leadership skills
at your salon, you will have more time to
do the things you love. You will be able
to effectively deal with performance problems
without confl ict, and you will create
an accountability-based culture built upon
results.
More articles in this series, 2010 Vision: The New Rules of
Engagement:
2010
Vision: Engage New Business
Engage
Your Employees
Engage
Your Conscience
Engage
Through Marketing
Engage
Your Social Media Networks
Engage
Your Budget
Engage
Through Accountability
Engage
Without Compromise
Engage
Our Future
All beauty professionals should know how to identify when a client may need some health guidance. Tracy Rado discusses some common questions that clients ask in the chair, how to advise them, and when to refer them to a specialist.
In his latest blog, Leon Alexander Ph.D., challenges industry conventional thinking to help owners add more to their bottom lines.
In her latest blog, Amy Pal helps you develop your own clear guidelines around complimentary free employee services.
From managing air traffic on busy days to handling frustrated guests' complaints, your front desk team often serves as the salon's emotional shock absorber. From a customer service lesson from the DMV to a list of strategies for caring for your front line, our experts offer ideas for alleviating stress, celebrating wins, and setting goals.
According to the KIM Report, top-line salon revenue appears steady or slightly up, but that growth is driven primarily by service price increases. Beneath the surface, retail performance and client visit frequency (appointment drift) are under real pressure. In his latest blog, Alain Audet offers strategies for keeping your salon's retail sales strong.
Putting your family to work in the salon offers some real tax benefits, but you have you have to play by the rules of the tax code to claim them. Azarvand Tax Law's Leticia Skrabut, Esq., shows you how.
Discover how to create a true “WOW experience” for every client by first building a culture where your team feels engaged, empowered, and inspired. Drawing on Calvin Stovall’s Iconic Framework, this blog explores how salon, spa, and clinic leaders can strengthen culture, elevate customer experience, and build a business that stands out for the long term.
Sponsored by Phorest Salon Software
The wellness industry is growing fast, and salons and barbershops already are an important part of it. In her first blog, Tracy Rado shares where the wellness dollars are heading, and how salons can grow with this movement.
While salon sales are increasing, owners often feel they're working harder for the same or less profit. Leverage Q2 data from The KIM Report, Alain Audet reveals some of the structural changes that are dampening your growth and why your region and your salon size matters.
Weaknesses in your business are amplified during the Holiday Season. Spark Pro Global's Lucy Randall shows you five things to do now to have the strongest holiday season yet.
In Kati Whitledge's latest blog, she shares how salons have moved away from dress codes and embraced appearance standards. But by removing strict dress codes, some businesses may have unintentionally lowered their appearance standards. Whitledge helps you explain to your team why an appearance standard is important and how to smoothly implement a new appearance policy.
The Small Business Health Care Tax Credit is a non-refundable tax credit for for-profit businesses that provides a financial incentive for eligible employers who offer health insurance coverage to their employees. Leticia Skrabut, Esq., walks you through how to claim that credit.
Developing strong work habits early in one's career supports long-term success in the salon industry. Jesse Linares offers new stylists his top five tips.
Most salon owners have no idea what these numbers are. You can hit record sales and still have a profit problem. The difference comes down to four numbers almost nobody was taught to track.
Sponsored by Strata Salon Systems™
A five-area audit every owner-dependent salon needs to run. You built something that looks successful. Now find out if it can survive without you.
Sponsored by Strata Salon Systems™
Every month you put off fixing the problem, it gets bigger, more expensive, and harder to solve.
Sponsored by Strata Salon Systems™
At Janet St. Paul Studio for Hair and Beauty, Director of Operations Natasha McMillen helps bring her wife Janet St. Paul's vision to life, elevating every system from education to operations.
