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Dos and Don’ts When Communicating with Upset Guests

They say the key to every great relationship is communication – and handling a guest complaint is no different. It’s not ideal to have to communicate with an upset guest, yet we’ve all been there and it’s likely we’ll be there again someday. Here are the dos and don’ts to keep in mind to help you successfully communicate with upset guests.

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Announcing the 2018 Salons of the Year

Gene Juarez Salon and Spa captures the Grand Prize, while two barbershops Parker Barber and Royal Rhino Club Barbershop & Lounge tie for First-Runner Up and Broome Street Society is named Third Runner Up in the 2018 Salons of the Year competition.

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