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There are those clients who only miss appointments in a true emergency, and those who are habitual offenders. Phorest's Shauna O'Halloran proves that charging a no-show fee actually boosts client retention, while protecting your business from this bad habit.
Technology plays a strong hand in how successful owners lead their salons, and now the options go far beyong appointment scheduling. This helpful guide introduce you to a number of digital tools to add to your managment toolbox.
A survey conducted by DaySmart Software and Reserachscape International concludes that small business owners prefer cloud-based software over on-premise software to run their businesses. Findings also indicate that business owners who grew up in the digital age are more likely to use business management software.
In his first SALON TODAY blog, Phorest's Chris Brennan shares the three critical reports salon owners should study each week to keep their businesses on track and growing.
When a salon employs a number of assistants across locations, it can be challenging to control quality as each assistant is educated by a different mentor. To create both consistent education and service, Anna Walt and Kenzie Welch develop short education videos to compliment the salon's education program.
RJ Horsley, president of SpotOn, shares how automated solutions can increase revenue by booking more new clients, improving client retention and reducing no-shows.
Are you ready for artificial intelligence, salon mobility and personalized marketing? These are the trending business “musts” for salons.
Sponsored by Millennium Systems International
From online appointment booking to e-commerce, new salon owners Anthony and Gloria Edge embrace technology tools that help them deliver on client demand for convenience, personalization and customization.
Shortcuts recent partnership with bgX, an on-demand tech service that has a relationship with Uber, will help salons fill their clients requests for mobile beauty services and beauty services at home.
New research shows 46% of appointments are booked when salons are closed, and 43% of Gen Z clients expect salons and spas to offer online booking.
