Salon Management

SpaFinder Wellness Week 2011

SpaFinder has announced that its popular bi-annual Deal Days will return in March 2011 as SpaFinder Wellness Week!

The First Be-Cause Charity Event

March 5, 2011 marks the first Be-Cause charity event at Tela Studio's in the meatpacking district of New York City. If you haven’t heard of Be-Cause, founded by Millennium Salon Software, it is a movement to unite those in the beauty industry that are doing more to be recognized in some way.

Make 2011 the Year of Wellness

Neil Ducoff's No-Compromise Leadership Tour

Neil Ducoff, founder/CEO of Strategies and author of the award-winning “No-Compromise Leadership: A Higher Standard of Leadership and Behavior,” is going on tour to help business owners and managers use the book’s concepts to make 2011 the best year ever.

Salon Incentives

Do you want to promote repeat services and product sales in your salon? Try out the Salon Incentives Rebate Certificate, a multipurpose marketing tool that promotes and rewards customer loyalty in beauty salons.

Unexpected Guests

At Juut Salonspa Uptown in Minneapolis, Minnesota, walk-ins are welcomed—especially in evenings when the academy’s New Artists take appointments between 4:00 and 8:00 p.m. But one recent, unexpected ‘guest’ who drove through the salon’s front window taking two passersby with him, proved to be a real-life customer service exercise for the salon’s staff and students.

Helping Cancer Patients Keep Their Hair

Kenra Professional has adopted The Rapunzel Project, a non-profit organization dedicated to helping cancer patients keep their hair during chemotherapy, as its company charity and donated $50,000 to support the organization’s efforts to help cancer patients keep their hair during chemotherapy via a unique cold cap approach.

10 Great Customer Service and Recovery Tips

It’s that special season again: the season of crowded stores, whiny kids, irritable customers, and stressed-out employees. If you’re a business owner—in any industry but especially in the retail segment—the holidays are a precarious time. When fuses are short and wallets are shrinking, customers expect great service, says author Maribeth Kuzmeski. Fail to provide it, or fail to instantly implement a recovery plan on those occasions when you do drop the ball, and you may find yourself experiencing a not-so-merry 2011.

A Black Friday Homerun

As salon owner Terry Folawn took account of all the specials retailers in her area were offering for Black Friday this year, she decided to implement her own version at The Spa @ Folawn's in San Antonio, Texas. From 6 a.m. to 8 a.m., clients who purchased a $100 gift card received a second $100 gift card for free. For the rest of the day, the not-so-early risers who purchased a $100 gift card received a $25 gift card.

The Giving Tree

It's the majesty of the centrally-located, 14-foot Christmas tree that first strikes clients to Salon Roux, in Paso Robles. But on closer examination, it's the tree's 60-plus 'ornaments' nestled among the garlands and lights that leave clients in awe. For each one of the formally-printed, cream-colored ornament cards details a individual donation, from B&B getaways to bundles of beauty products to private tours and tastings at local wineries.

Pomegranate Facial

This luxurious facial is designed to cleanse, exfoliate and re-hydrate the skin while providing stress relief and relaxation. Natural ingredients, including fresh pomegranate, oatmeal, buttermilk and pure honey, make this treatment ideal for all skin types. The acid of the fruit helps to stimulate new skin cells. This all-natural combination leaves the skin glowing without irritation.

Regis Raises $1 Million for Breast Cancer

Through the help of their stylists, clients, and business partners, REgis Corporation raised more than $1 million for the Regis Foundation for Breast Cancer Research during its October Clip for the Cure event.

Leadership in Action

Read how 5 salon leaders answer these questions: How do you practice effective leadership in your salon? Which three words do you think describe a strong leader? Do you discuss with your employees the importance of leadership in salon meetings? How do you encourage your employees to take initiative? Who is the leader in the salon? Is there a senior management structure in your salon?

Best Practices: Recharging Creativity

Elise Cheval Galluzzo, owner of Salon Cheval in Whittier, California, is not a hairdresser. Her background is in marketing and retail, but all her life she was the one who wanted to do everyone’s hair. Fascinated by the art of hairdressing, she opened a salon never losing sight of the importance of personal expression. To hone and stretch the staff’s creative energy, the entire team plans and executes frequent, themed photo shoots.

Leaders Learn from Mistakes

Great leaders use their lesson learned as a compass to cultivate future success. In this leadership issue, we ask three industry veterans: What is the one mistake in your past that helped you become the leader you are today?

The Possibility-Focused leader

EVEN HER NAME SPEAKS of possibilities. “It’s like Type 4 was written using a description of me,” says Dreama Kees, whose vision was to create a salon where no one ever burns out. “I work from creativity, and I’m attracted to people who are like me; Type 2s are downers!”

The Productivity-Focused Leader

AS A NON-STYLIST who was a Dillards’ manager before moving to the salon area, Julia Watt was all about data, systems and productivity. So, it was no surprise when, three years ago, her testing revealed her as a Type 3 with many Type 2 strengths. The experience and subsequent inyu training helped her analyze her team and recruit better by asking smarter questions, she says.