With the Great Resignation, it's critical that employee retention is a focus for salon owners at this time. To get to the heart of it, Strategies Michael Yost has an open dialog with two leading salon owners. Watch the conversation, or read the recap.
Many salons relaxed their dress codes and their customer service perks as they scrambled to keep up with Covid-19 policies. But now is time to elevate your standards again, says Minerva Beauty's Jeff Grissler and he explains why.
Training employees in strong customer service skills can be a never-ending challenge, until now. A new AI tool trains and grades employees on scripts, that you can customize to your preference.
Adding certification in trichology and nutrition to the team’s collective résumé, a New York City salon expands its menu and solidifies its reputation for comprehensive consultations.
The exciting show, his first since the pandemic, includes demonstrations of the latest hair trends and techniques, a runway presentation of Spring Looks, and a chance to meet Nick Arrojo.
2021 was an unusual year for the beauty and wellness industry. Businesses were trying to get back to normality after a year of uncertainty and lockdowns, while society was gaining the confidence to venture outside and enjoy some well-earned freedom.
