The Client You'll Never Please
The client is always right, yes? Well, actually, no. From time to time, your salon will encounter one of those clients who isn’t happy no matter which service provider she sees.
by Stacey Soble
Stacey Soble
Director of Brand Content Strategy
Stacey Soble has been involved in the conversation of salon business for more than two decades—as a reporter, a consultant and as the editor in chief of SALON TODAY. She has been responsible for growing the brand's celebrated recognition programs, SALON TODAY 200 and SALONS OF THE YEAR, and has launched two new competitions in recent years--STAMP (SALON TODAY's Annual Marketing Program) and the SALON TODAY Total Makeover Competition. She is a frequent speaker on the topic of salon business at industry events.
The Staff Squabblers
Two or more of your staff have very different personalities and can’t see eye to eye on anything.
by Stacey Soble
The Salon Diva
Often, the salon Diva maintains a love/hate relationship with the salon owner and the rest of the staff. Over the years, he or she has developed a strong book and becomes financially beneficial to the salon.
by Stacey Soble
The Case for the Professional Color Service
As color manufacture Goldwell prepares to launch an innovative direct-to-consumer campaign designed to highlight the advantages of the in-salon color service over at-home box color, SALON TODAY sat down with industry icon Nick Arrojo to talk about the importance of the professional service.
by Stacey Soble
Stacey Soble with Peter Shankman
Peter Shankman is an author, entrepreneur and worldwide connector, as well as the keynote speaker at this year's ISBN conference.
by Stacey Soble
Keeping Chairside Conversations Professional
Inspiring Champions' Lauren Gartland offers some sage advice on building client loyalty through the art of conversation.
by Stacey Soble
Get STAMPed!
Find out about STAMP, SALON TODAY's newest salon business competition which focuses on all things marketing. Download your application today!
by Stacey Soble
The New PR Machine
Peter Shankman, who will be a keynote speaker at the International SalonSpa Business Network Conference, shows salon owners how great customer service will get your their clients to do their PR for them.
by Stacey Soble
Top Shelf: "Shortcuts" by Diana Schmidtke
Stylist Chad Austin reviews Diana Schmidtke's "Shortcuts," a book about breaking into beauty within the fashion and entertainment industry.
by Stacey Soble
5 Questions for Don and Beth Bewley
Don and Beth Bewley, founders of Eufora, talk about the importance of local salon owner networking and how they formed the Eufora Salon Owner Network.
by Stacey Soble
Salon Industry Study Indicates Strong Growth
The 2011 Professional Salon Industry Haircare Study, recently released by Professional Consultants & Resources, indicates strong growth for 2011. Here, Consultant Cyrus Bulsara points out the highlights.
by Stacey Soble
Oh, What a Night!
At a special reception held at the close of Serious Business in New Orleans, 72 salons accept their SALON TODAY 200 certificates and celebrate the competition's 15th anniversary.
by Stacey Soble
Salon Hosts Event for Students Wanting to Help Their Teacher
At Bella Bethesda Salon in Bethesda, Maryland, 25 female students donate 10 inches or more of their hair in honor of their fifth grade teacher who is battling leukemia.
by Stacey Soble
Putting Salons at the Clients' Fingertips
Procter & Gamble debuts BookUrLook, an exclusive, yet free Facebook application that connects people with their stylists like never before.
by Stacey Soble
New Blog Celebrates How Beauty Changes Lives
An extension of the Beauty Changes Lives initiative, a new blog offers an inspirational forum that celebrating careers in beauty.
by Stacey Soble
Revealing the ST200 Cover
As our 15th annual SALON TODAY 200 issue goes to press, we thought we'd give you a sneak peek at this year's cover.
by Stacey Soble
The Making of A Holiday Card
Looking for a clever way to wish your clients a happy holiday? Check out this digital card from the Drybar, and learn how it was made from the company's founder Alli Webb.
by Stacey Soble