5 Quick Tips for Handling Client Complaints
Kathy Jager, author of "As the Chair Turns" sends out frequent e-mail newsletters to her subscribers. Here, she offers 5 quick tips for handling client complaints, a difficult topic to address.
Lauren Salapatek
Web Editor
As the Web Editor, Lauren Salapatek manages the creation, production and editing of all editorial online content for Modern Salon Media's websites and e-newsletters. Since January 2010, Lauren has worked at Modern Salon Media covering salon style, products, trends and more.
Cosmoprof's BEAUTIQUE Raises $11,000 For City of Hope
Cosmoprof North America has announced that BEAUTIQUE, a new concept this year that allowed exhibiting brands to participate in beauty sampling, has raised $11,000 from the proceeds of sales that will benefit City of Hope.
Retail, Advertising, Marketing & Promotions Webinar on Aug. 5/6!
Tune in to a complimentary, exclusive preview of the NEW Inspiring Champions' webinar series called R.A.M.P. Camp, which stands for: Retail, Advertising, Marketing & Promotions. This on-line Camp will help salon and spa owners dramatically increase new client traffic and retail sales.
Tune in to Nail Talk Radio: 90 Minutes Dedicated to Nails
Nail Talk Radio a weekly web-based radio show created by industry leader Athen A Elliott, a "nail tech in the trenches" for 30+ years, is featuring George Schaeffer, OPI Founder & CEO on Sunday, August 4.
Greg Zorian's Advice on How to Grow a Profitable Male Clientele
Greg Zorian, professional barber, manager of Gregory's Barbershops, consultant and founder of the online barber education company, HowToCutHair.tv, offers you his top tips he's found to be the most important throughout his career.
HOW-TO: Quick Hair Plumping Service For Men
A general consensus would say that men want to be in and out of the salon fast while getting quick and easy services that offer instant gratification. A great way to get your male clients coming back is to offer them an add-on service, where they will see and feel instant results.
Denman's 75th Anniversary: 1938-2013
It’s an iconic brush that you may be using at your station right now… This year marks the 75th Anniversary of the famed Denman brand, which is renowned for its standards in quality, performance and innovation in the salon professional brush market.
Sexy Hair 2nd Annual Cut-A-Thon: Deadline Aug. 1st!
The deadline for the Sexy Hair Cut-A-Thon on Tuesday, October 22, 2013 is coming up on August 1, 2013. Find out the details and sign up today!
Beauty Changes Lives CND Tippi Hendren Nail Scholarship Fund
CND and the Beauty Changes Lives Foundation (BCL) have announced the BCL CND Tippi Hedren Nail Scholarship Fund.
12 Characteristics of a Great Employee
Neil Ducoff, Founder and CEO of Strategies, a leading salon/spa/medspa business coaching, consulting and training firm, offers SALON TODAY these twelve characteristics of a great employee.
Mitchell Field Celebrates 50 Years in Salon Industry!
Mitchell Field's long career as a hair stylist could serve as a timeline of popular culture. From his days as an apprentice at the posh and world renowned Mayfair salon of Vidal Sassoon, to Montreal, Los Angeles and eventually Marin County, California, Mitchell Field has cut, curled and colored his way through the last five decades. This year he celebrates his 50th anniversary. Read his story.
GrandeBROW Eyebrow Enhancing Serum
If your client's eyebrows have diminished due to over-plucking, waxing or age, the only option you can recommend is for them to wait for them to grow out. However, GrandeBROW, can help speed up the process, and promote thicker and fuller looking brows within 6-8 weeks. See inside for more details.
Tips for Upgrading Your Loyal Skincare Clients
Showing your appreciation to your loyal customers will keep them coming back time and time again. Here are some examples.
The Winners Have Been Announced at the 2013 Wella Trend Vision!
MODERN SALON Editors are currently reporting LIVE from the Wella Professionals 2013 North American Trend Vision Awards in Las Vegas! Check to see who the winners are in the United States and Canadian categories!
BREAKING NEWS: Congratulations to 2013 NAHA Winners!
It’s the most prestigious event in beauty, recognizing the incredible talents of salon professionals all over the continent. Tonight MODERN SALON Media, a proud founding sponsor of NAHA, brings to you the list of winners presented at the North American Hairstyling Awards in Las Vegas (during the Cosmoprof North America Conference).
City of Hope at Cosmoprof 2013 a Success
Last night MODERN SALON Editors attended the 2013 City of Hope Gala at the Mandalay Bay Hotel during Cosmoprof North America in Las Vegas. The evening opened with a cocktail reception, and then proceeded to dinner with motivational speeches by diabetes survivors to industry leaders.
City of Hope 2013 Spirit of Life Award Gala--Just Days Away!
City of Hope's National Professional Salon Industry is honored to bestow the Spirit of Life Award to an outstanding industry leader Reuben Carranza, CEO of Wella, the Salon Professional Division of P&G, North America. The National Professional Salon Industry recognizes industry leaders each year for their contributions at the Spirit of Life Award Gala.