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Spit fests, hostile threats, and even an overachieving matchmaker--SALON TODAY readers share their craziest client tales and how their team handled these tough situations with professionalism and grace.
When the owners at Genesis Salon and Spa disagree, they believe Manager Kyndell Walker brings the balance helping them find their way to resolution. See why they believe Walker is the perfect manager for carrying out their vision.
We tip our hats to the salons and spas that genuinely connect with guests and strive to elevate their service, including Chenica Racine and Ricka O'Bannon, owners of C&R Beauty Bar in Louisville, Kentucky.
Maddie Zirkle started her career on the hospitality desk of Root Salon at the tender age of 15. Now, Salon Director, Zirkle makes clients and team members feel both seen and heard, and Owner Kate Gnaghey says she is "pure gold."
After reading Unreasonable Hospitality, Salon Blond's Victoria Marino and her team brainstormed ideas for elevating and personalizing the guest experience in their salons. Marino shows what they came up with in an episode of Salon Insider.
Let's face it, some clients are toxic. Sometimes, saying goodbye to a client is the best thing you can do for your team, your culture and your fellow guests. Owners Daniel Mason-Jones and Eric Fisher share their own experiences, common reasons for letting a client go, and how to do it.
Coming up through guest services at Grove Salon, Shannon Bland helps team members hit their benchmarks, keeps guests happy and coming back again and again, and supports retail sales.
We tip our hats to 2025 SALON TODAY 200 Honorees who are always searching for ways to improve the client experience, including the fun-loving team from Little Fern Salon in Flossmoor, Illinois.
Vagaro has consistently been at the forefront of salon software technology, helping businesses be more efficient, create more effective communication, and even improve company culture. Now, Connect by Vagaro, the platform’s two-way communication capability, and Vagaro’s new generative AI tools are giving owners new opportunities to grow and expand.
Sponsored by Vagaro
Hire for heart, train for the part. With a list of sample interview questions, Customer Experience Guru John DiJulius shows you how to hire customer experience rock stars.
Kip Dodson, owner of A Moment's Peace Salon and Spa in Franklin, Tennessee, embraces the Net Promoter Score to measure client satisfaction, give his team a report card and prove the value of his business and the industry.
A new study reveals the top songs and artists that people listen to when traveling on summer vacation, creating a breezy playlist for your salon.
As competition for a client's business heats up, one of the best ways to retain their loyalty is by offering an enhanced experience. Salon Cadence's Ronit Enos shows you five quick ways to craft a better experience.
Each year, our SALON TODAY 200 applications yield a wealth of innovative, fresh management advice, and this year we selected four honorees to delve into the details of their best practices during a complimentary webinar sponsored by American Express.
After sharing his personal journey of gender transition at Phorest's Salon Owner Summit, Alex Bélisle-Springer talks to SALON TODAY about how embracing diversity, equity and inclusion can instill a sense of belonging with both clients and staff members, specific actions owners can take that will spark both personal and professional growth, and why he felt the Summit was the right time and place for his message.
Every client who enters your salon carries a unique story, often concealed beneath layers of emotions and experiences. By understanding the unique journeys of your clients, you have the power to uplift their experiences, providing not just hair solutions but also comfort, empathy, and empowerment.
In Day 3 of the 2024 SALON TODAY 200, meet the salons in the category of Customer Service. These honorees, including Eneth and Michell Eubanks, founders of MW Salon in Ovideo, Florida, know that customer service impacts the overall experience, and salons and spas that deliver it with each and every visit boost sales, as well as client loyalty.
