2014 SALON TODAY 200: Customer Service
Introducing the 2014 SALON TODAY 200 Customer Service honorees.
by Stacey Soble
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Introducing the 2014 SALON TODAY 200 Customer Service honorees.
The way a salon or spa welcomes and says goodbye to a guest is just as critical as the quality of the service in making a good impression--check out these inspired ways salons make their guests feel welcome.
Kathy Jager, author of "As the Chair Turns" sends out frequent e-mail newsletters to her subscribers. Here, she offers 5 quick tips for handling client complaints, a difficult topic to address.
Profiling the 2013 SALON TODAY 200 honorees in the category of Customer Service.
These salons captured honors in the 2013 SALON TODAY 200 category of Customer Service.
Dennis Snow, author, longtime Disney veteran, and the keynote speaker at PBA Symposium, demonstrates that Mickey Mouse can teach a salon a thing or two about customer service.
It’s no secret that acquiring new clients costs far more than retaining existing ones…and with that, it’s time to share some important insight on the social platform that’s redefining traditional loyalty programs within salons. Meet foursquare, the location-based application that’s taking the mobile world by storm.
The days of paper loyalty rewards cards for salon and spa owners are coming to an end. Salon and spa owners seeking to gain new customers and increase loyalty now have a powerful and free social and mobile tool to help get consumers through their doors and keep them coming back.
As part of her ongoing blog series, Owner's Forum, Karie Bennett, owner of Atelier Salon Spa in San Jose, tackles a reader's question about difficult clients.
KMS California has launched a new series of educational webisodes called “Customizing the Client Experience.”