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What happens when you find almost three inches of water in your almost-new salon? That's what happened to me, and this blog shares my day-by-day experience from notifying customers to working through insurance agencies to reopening our doors, better than ever.
When journalists Euna Lee and Laura Ling were pardoned by the North Korean government and allowed to come home, I immediately turned on the morning news programs. I wanted to see the homecoming, hear the excited voices of their friends and feel the joy in the welcoming embraces from their families. I needed and craved the good news.
As an architect and interior designer I am constantly aware of my surroundings, so it wasn’t surprising after my first hair cut back in 2002 at Zona Salon in Norwell, Massachusetts, that I would give a candid reply about design on their questionnaire. I simply stated, “Your salon interior does not reflect the quality of your haircut.”
How do you stay motivated, even after all these years?
We have all heard stories of Nordstrom's legendary customer service. After shopping for a cocktail dress for Cosmoprof North America, I got to witness that stellar service in action.
For months, my family, friends and colleagues have prodded me to set up a Facebook account. I'll admit it—I've been resisting. Not because it intimidated me, but rather because I know myself way too well.
I'm furious with my mother-in-law's stylist, yet I've never even met her. Although it was unintentional, her careless compliment unraveled six months of pleading, cajoling and persuading on our family's behalf.
As an editor and writer, I’m usually the one asking the questions. But last Friday, Nedra Rhone, a reporter from the Atlanta Journal-Constitution, called me looking for a national perspective on a story she was working on about salons in the new economy.
Even in this tough economy, yoga/lifestyle clothing manufacturer LuLuLemon is making a killing selling $50 tank tops and $90 leggings. How so? Because they’ve strategically cultivated their own cult following.
Did you remember to set aside a few extra dollars in your advertising budget for the holidays?
