Deliver More Personal Client Experiences with Phorest AI
AI is changing the way businesses operate, but in the beauty and wellness industry, one thing remains true: the human touch is irreplaceable.
by Staff
Millennium Supports Salons through COVID-19 Crisis
Through educational resources, webinars and getting customers set up with eGift programs, Millennium Systems International helps salons navigate closure because of COVID-19.
April 16, 2020
John Harms, founder of Millennium Systems International
3 min to read
As the COVID-19 crisis continues to keep salons closed and service providers furloughed across the country, SALON TODAY has been reaching out to salon onwers, manufacturers and tech companies to see what they are doing to keep out professional beauty industry strong. In this one-on-one, John Harms, the founder of Millennium Systems International shares his insight:
SALON TODAY: What sort-of questions and concerns have you been hearing your existing partner salons/network/affiliates?
John Harms: Something everyone is concerned about is the unknown. We have heard concerns about keeping their clients and employees feeling safe and secure during this time. Business owners are also concerned about keeping their business afloat whether they are open or closed. Lastly, concerns of how they can generate income without being open.
ST: And how have you responded?
Harms: We try to be as honest and transparent with our clients as we can. We are keeping an open line of communication through multiple channels with our clients to let them know we are here to help. We have our support team fully equipped to assist with anything they need. We also are dedicating customer success representatives for anyone who feels like they need to talk through their business plans. We are also offering assistance and training on setting up eGift, so they can still generate income without being open.
ST: How are you supporting salons through the COVID-19 crisis?
Harms: Although these are uncertain times, it’s important to remind others that it’s something we are all going through together. We want to assure clients that we are still open for business and here to support the needs of all clients. We are creating educational resources such as blogs, FAQ pages, and webinars so clients and anyone in the industry can stay educated as we go through this together. We are constantly communicating on social media platforms and pages with industry leaders and influencers in an effort to help guide clients during this time. We are also doing a webinar featuring Jason Redman, a Navy Seal Purple Heart recipient, where he will be delivering a one hour webinar on how to Overcome and Thrive in these uncertain times with his three rings of excellence - the Overcome Mindset, Structure and Leadership.
ST: What do you think they need most, right now, from you, their trusted partner?
Harms: What clients need most right now is assurance and adaptability. We have always aimed to be more than just a software provider. We are aiming to provide support and assurance that we will be here to assist whether your business is open or closed. As clients have time on their hands, we have had more requests for upgrades, certifications, and add-ons then we ever had. We are here to reassure them and help in every step of the way to get through this. We are also preparing for what is to come afterwards. The beauty industry is going to be at an all time high after COVID-19, so we are dedicating in preparing businesses for that moment.
ST: Has the COVID-19 crisis interrupted plans in progress or products in development?And, if so, how will you pivot?
Harms: Currently, we at Millennium Systems International are all working from home. We have communications, all day everyday, with the entire office on what is happening and what to expect within the upcoming week. There is daily communication within departments to ensure we stay productive and aware of what needs to be done.
Subscribe to Our Newsletter
More Technology
BeautyDeskAi Announces Official Partnership with Square to Power Smarter Salon Operations
This collaboration marks a significant step forward in streamlining operations for salons and independent beauty professionals, bringing together customer service with thoughtful intelligence.
They Predicted AI Would Make the Salon Experience Feel Robotic. The Opposite Happened.
Salon owners expected AI to deliver efficiency. What they didn't expect was what it did to their team, and what their clients started saying in reviews.
Aura 300 Enters the US Market, Bringing AI Revenue Infrastructure to American Salons
An AI platform already trusted by salons across Australia, Ireland and the UK is expanding to the United States, with a focus on the data-driven salon community.
SEO and AI: How Clients are Finding Salons in 2026
Your Instagram may introduce your salon to new clients, but it's your digital footprint that seals the deal. Dawna Jarvis walks you through how clients are discovering you online and what to do to make sure you show up.
Here’s How to Make Running Your Salon Feel Less Like Chaos
If your day-to-day feels like a never-ending game of whack-a-mole, you’re not alone. The hair and beauty industry runs on creativity and connection, but behind the scenes, it runs on systems. When you spread those systems across a few different tools (plus a couple of sticky notes and a prayer), even the best-run salons feel like they’re working twice as hard for the same results.
Millennium Systems International Introduces MeevoPay Giving, Enabling Seamless Checkout Donations
Fundraising for important industry iniatives and philanthropies just got much easier, with MeevoPay Giving, which allows salons, spas and med spas to invite guests to give at checkout.
How Salons are Using Technology to Help Improve Customer Retention
Modern tools provide practical customer retention features. Discover which software platform can help increase your return rate.
Is Your Software Underperforming? Switch it Up with Shortcuts
Your salon software is the backbone of your business. And now is the time of year to evaluate its efficiency: Is it providing the tools you need to grow? Does it improve the guest experience? How does your team interact with it? Are you happy with your software’s customer service? If you’re not getting what you need from your current software, it may be time for a switch.
Sponsored by Shortcuts Software USA
Igniting Momentum
Choosing the right technology partner with Aura Salonware drives success and elevates client and staff experiences at Trios in Fort Collins, Colorado. Plus, Owners Joe and Karen DeAnda share a marketing success story.
Aura Partners with Tippy for Integrated Tipping Options
Aura Salonware partners with Tippy, the all-in-one customer checkout kiosk that electronically send tips directly to salon or spa service providers
An App to Keep Your Team Organized and Communicating Harmoniously
Meet Salon Symphony, one of the salon technology tools profiled in our "Salon Necessity, Tech Innovation" series. This robust app combines the best features from about a dozen platforms to create the perfect tool for salon team communication.
by Stacey Soble
The Phorest MedSpa Platform Streamlines Operations, Engages Clients and Boosts Profitability
The platform delivers a 48% lead-to-client conversion and 19X ad spend return of investment in one complete operations and acquisition system.
SALON TODAY 2025 Technology Solutions Guide
Your software and technology aren’t just tools; they’re the backbone of your business. This guide is designed to help you identify the ideal software platform or technology solution to drive your salon or spa’s success.
The Surprising Role of Payments in Creating a Great Client Experience
What keeps clients coming back—and bringing their friends—is a seamless, frustration-free experience from booking to checkout. Discover how payment preferences shape client loyalty and why modernizing your payment process may be the smartest upgrade you make this year.
Sponsored by Discover/Boulevard
Powering Your Spa Concept
From financing options and memberships to dot phrasing and medical documentation, software management experts list the myriad of features you should consider as you shop for a tech partner to power your wellness concept.
by Stacey Soble
How A Barbershop's HR Team Saves 15 Hours a Month with POS Integration
The Man Shop, with 13 barbershops across three states, promises its stylists same-day payout of tips. But when the company switched its point-of-sale system, that had to be calculated manually which drained the HR team. Partnering with Flexspring, a leader in HR data integration, helped the company get back on track with their promise.