How to Handle a 1-Star Review
Getting a 1-Star review can be painful, but Lauren Bakos shows you how to manage your response carefully, and you may even turn that lemon into some traffic-driving business.
by Lauren Bakos
Lauren Bakos
Creative Strategy Director, Imaginal Marketing Group
Lauren Bakos is creative strategy director of the award-winning Imaginal Marketing Group, a full-service agency specializing in the salon and spa industry. She has taught marketing and social media classes to thousands of salon and spa owners and has won numerous awards for creativity in marketing.