May 2014

May 2014

May 2014 Cover

It's All About the Client Experience

Today's discerning clients are shopping for experiences and will pledge their loyalty to salons and spas that deliver. Hospitality gurus including Eric Fisher, John DiJulius and Van Council share how they compete in today's economy by creating unforgettable client experiences. Plus, Charles Penzone's Debra Pezone turns her personal story into an inspiring initiative to empower young girls abd help them find their inner beauty.

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