“We custom-brand this for salons,” notes SuperSalon’s Matt Rogers, adding that the check-in system offers the salon flexibility in determining, for example, whether someone who’s late goes to the bottom of the line or is taken at the discretion of the stylist. Self-check-in kiosks are included, and Rogers says the company is working on outdoor signage listing current wait time.
Independent contractors and salons looking for a 24/7, real-time, comprehensive online booking system are discovering Schedulicity. Gaining popularity both for its affordability—a monthly fee of $19 for a single user or $39 for multiple users—and for its effectiveness, Schedulicity is now reaching more than 2 million consumers. L’Oréal Professionnel just arranged to make the system available to 650 of its top salons in a first phase of a program rolling out throughout the year.
“This enables L’Oréal to help salons establish relationships,” says Diana Vincent-Galvan, Schedulicity’s vice-president of communications. “Clients can book appointments directly from the salon’s website, the salon’s Facebook page or Schedulicity’s directory on the portal site.”
It’s convenient for stylists as well, who can monitor their books from a phone app. CEO Jerry Nettuno says it takes just 15 minutes for stylists to sign up and has virtually no learning curve. The program includes a marketing module that lets the stylists choose from hundreds of templates to quickly create a promotional special and have it sent out to the client’s Facebook page, Twitter account, e-mail or phone, depending on how the client opts to be notified.
Tracking salons using the technology, Schedulicity has found that cancellations are down and the “no-show” problem is nearly eliminated. “When people are able to choose the time they want, they’re more likely to show up,” says Vincent-Galvan.
“We’ve always felt the salon experience starts when the client is making that appointment,” adds Nettuno. “When you allow people to do that on their own time, from wherever they want, that starts them on a good experience. More than half of Schedulicity’s four million appointments are being booked after regular work hours.That’s important data. Think of all the appointments you’re missing!”
While Nettuno isn’t surprised at figures showing an increase in new business for the salons, he wasn’t expecting some of the other benefits. “Existing clients are booking more often, trying new services and purchasing more products,” reports Nettuno.