If we were looking through a scrapbook of your life, what would be your favorite page?
“I think my favorite page is today. I am really guilty of not being one that looks behind me much. I don’t even like looking side to side. I love dreaming about tomorrow. My favorite page is the achievement and experience of today. And today actually turned out to be an amazing landmark. I’ve always been a huge fan of the design team Rodarte, and we’re here at Fashion Week where we just did the nails for their runway show. It was such a crowning glory achievement for my team and for the industry, and it came out of gaining the trust of the designers and working with my team. I have a mission of elevating the status of nails of women around world, and in doing so, elevating the status of nail professional. Today was a great example of walking out of the show feeling 10 feet tall and knowing what we achieved.
If we were looking through a scrapbook of your life, what page would you want to rewrite?
“There were a couple of innovations 23 to 25 years ago that didn’t go well. We had a great idea for a new product and we learned a big lesson to be thorough, over-test things and completely exceed customer expectations. The innovation was not a success. So instead of moving forward, we had to put life on hold and take the product back, make good on it and save relationships. People knew we failed, but we had to make sure they knew we were going to make good.
It was the biggest business lesson of my life—there are good times and bad times. If you learn from difficult times, they serve you well. Now when things get tough, I almost get excited because I know will learn a lesson.”
What’s your favorite tool or strategy for maintaining balance in your life? “Always having fun. Whether it’s a creative meeting or budget meeting, I try to approach it in a really positive way and have fun with it—embrace the challenge and make it creative. Also, I’m a runner. I run three miles every day and the mind/body connection keeps me sane, healthy and strong.”
What’s the best advice anyone ever gave you, and how did it change your life? “It was from my father. He told me: ‘No matter what conversation, meeting or interaction you’re having, God gave you two ears and only one mouth. So you should do twice as much listening as talking.’ Every time I have a good idea, I share it with my team and watch and listen to other people embrace and make it better.