Before customer service expert Dennis Snow takes the stage at PBA Symposium, he joined Stacey Soble at Business Builders to talk about what Mickey and his friends at the Disney World Company can teach salon owners about establishing superior customer service. A 20-year Disney veteran and a leader at the Disney Institute, Snow is also the author of "Unleashing Excellence: The Complete Guide to Customer Service" and "Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career and Your Life."