It’s common for most of your clients to be similar to you in age, taste and lifestyle. But if your entire team is just like you—with the same abilities and leadership style—your business could be stymied. Jeanine O’Neill-Blackwell, founder of inyu training in Covington, Louisiana (an online training resource for salons and spas), has been coaching corporate and salon professionals for decades. Using the renowned 4MAT Learning Type Measure, which determines leadership styles, she has assessed thousands of industry professionals. She says more than 65 percent of salon pros are 4MAT Types 3 or 4, while 65 percent of spa pros are Types 1 and 2. In short, most salons need more data-driven personalities who will bring structure, work the numbers and use systems to boost productivity.
Understanding
your leadership style,
by building on strengths,
and addressing weaknesses,
is one of the easiest ways to
get everyone on board with
attainable goals.
It's common for most of your clients to be similar
to you in age, taste and lifestyle. But if your entire
team is just like you-with the same abilities
and leadership style-your business could be stymied.
Jeanine O'Neill-Blackwell, founder of inyu training
in Covington, Louisiana (an online training resource for
salons and spas), has been coaching corporate and salon
professionals for decades. Using the renowned 4MAT
Learning Type Measure, which determines leadership
styles, she has assessed thousands of industry professionals.
She says more than 65 percent of salon pros
are 4MAT Types 3 or 4, while 65 percent of spa pros
are Types 1 and 2. In short, most salons need more
data-driven personalities who will bring structure, work
the numbers and use systems to boost productivity.
"To move to the next level, salon owners should
build on their strengths and bring in the right people to
complement their weaknesses," says O'Neill-Blackwell.
"The key to growing a business is applying the right
leadership approach at the right time. If you are a visionary
leader, there is a point at which strong managerial
skills need to be added to the mix to grow to the
next level. Knowing when and how to do this is vital."
She adds that Type 1 strengths must be constantly
present to build a team, and the strengths of Types
3 and 4 are musts for growing the business. The
strengths of Type 2 are critical for building structures
and systems.
What type of leader are you?
Where are your strengths, and where do
you need help ("stretches" in 4MAT lingo)?
Check out the 4MAT Leadership Style
chart to determine which of
the four types best represents you.
Ad Loading...
Once you know your type, getting
results, addressing any challenge and
getting all learning types committed to a
goal involves moving through each of the
favorite questions of the four types, says
O'Neill-Blackwell: the "why," "what,"
"how" and "if" (what would that look
like if…). "We train leaders and trainers
in many Fortune 500 companies to
use this technique, and we've uniquely
adapted it to the beauty business," she
adds. "We've has done all the work of
applying 4MAT to everything from staff
meeting guides to productivity to planning
sessions."
How's it work? The best way to understand
how you can leverage your strengths,
boost your abilities and integrate other types
into your team is to follow the stories of
four different types of salon owners and
discover their incredible payoffs:
Exclusive Online Offer
for Salon Today Readers
Are you ready to lead an interactive staff meeting with your team, using the
4MAT Learning Type Measure? Download your free guide so you can:
• Discover your team's strengths.
• Use the interactive exercises to build your team and enhance communication. Visit inyutraining.com to download your free guide and purchase the Learning
Type Measure to assess your team.
Most salon owners have no idea what these numbers are.
You can hit record sales and still have a profit problem. The difference comes down to four numbers almost nobody was taught to track.
At Janet St. Paul Studio for Hair and Beauty, Director of Operations Natasha McMillen helps bring her wife Janet St. Paul's vision to life, elevating every system from education to operations.
The strongest salons, spas, and med spas know which numbers tell the real story of their business. In this practical guide, Phorest breaks down the five essential KPIs every business should track to improve retention, boost revenue, and make smarter decisions with confidence.
At Bella Style Salon in Slidell, Louisiana, Director of Operations Angela Meyer tackles inventory, team management, and guest relations. Read all about her in our latest Meet the Manager.
Starting at Impressions front desk in 2006 when he was 19 years old, General Manager Paul Petrowsky is a seasoned professional who owner Sarah Taylor says is responsible for much of her own success.
Planning is in full swing for the most anticipated events and promotions for the 2026 holidays. As owners share their favorite ways to celebrate, they prove that a carefully planned event can also build culture, increase client loyalty, boost sales, and set a business up for a successful 2027.
When things run amok at Mane Attraction Salon, Owners Chris and Jenny Knudsen say General Manager Sami Hernandez is their go-to resource and ultimate sounding board. Meet Sami in this installment of Meet the Manager.
Pagoda, a new AI-native operating system for scheduling, payments, patient records, marketing, and client communications, launches at Skinovatio Medical Spa in Arlington Heights, Illinois.
At a panel discussion hosted by L’Oréal Professionnel in Paris in early July, French Philosopher Sophie Galabru explored the cultural shift where women are increasingly choosing natural, personalized color results over traditional grey coverage. In an exclusive interview with SALON TODAY, Galabru and L’Oréal Professionnel Colorist Pierrick Beringer discuss this shift and how salons and colorists respond.
At Salon Blonde, Director of Operations treats the staff as the salon's most important guests, while her wonderful 'nerdy' side, loves data, systems, and numbers. Find out how she makes Salon Blonde tick.
In an exclusive interview with SALON TODAY, Salon Owner Salvatore Minardi reflects on his past 18 months as Intercoiffure America Canada's World Talent Exchange Ambassador and how his experiences will help encourage cultural and artistic exchange and support greater engagement between ICA and the global organization Intercoiffure Mondial.
Owner Shelby Bills says her general manager, Sydney Osborne, reminds her of the power of leading with heart. Find out how Osborne became a great leader in our lastest installment of Meet the Manager.
In her latest blog, Kati Whitledge identifies the five stages salon owners go through when a team member leaves the salon unethically, offering advice for each stage.