Announcing the 2017 Honorees in the category of Salon Culture. Culture is that invisible, yet tangilbe, energy that binds and propels a team and attracts clients. A strong culture is hard to define and even more difficult to build. But when mastered, these salons are unstoppable.
by Staff
December 9, 2016
The team from The Circle Salon on retreat at the Garfield Park Conservatory in Chicago, IL.
5 min to read
Salon culture is that invisible, yet tangible, energy than binds and propels a team and attracts clients. A strong culture is hard to define, even more difficult to build, but when a salon masters this task, they are unstoppable.
A NEW BEGINNING SALON & DAY SPA Bethel, CT anbsalonspa.com Carol St. Amand Romer SQUARE FEET: 6,000 TOTAL EMPLOYEES: 35 AVERAGE CUT & STYLE: $55 CULTURE: Team, love, respect BEST-SELLING RETAIL: Aveda COLOR: Aveda SKIN CARE: Aveda NAIL CARE: Zoya TECH SUPPORT: Millennium, Demandforce, ZeeZor, Spaboom ASSOCIATION: PBA “Twice a year, our quarterly employee evaluations include focusing on team values. Each team member rereads the team values in advance. During the evaluation, the employee explains how they contribute to the team using each of the values.”
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CENTRE SALON & SPA, TIFFANY PLAZA Denver, CO centresalon.com James F. Pacifico SQUARE FEET: 2,100 TOTAL EMPLOYEES: 17 AVERAGE CUT & STYLE: $36 CULTURE: Team, trust, awareness BEST-SELLING RETAIL: Aveda COLOR: Aveda SKIN CARE: Aveda TECH SUPPORT: SalonBiz, Demandforce, ZeeZor, WebOpenings “Peer-to-peer recognition helps solidify our culture of teamwork, trust and awareness. We host a Daymaker Award each month for the most nominated team member. This award defines how someone did a selfless task to make another’s day better.”
THE CIRCLE SALON Chicago, IL thecirclesalon.com Jamie Bushman SQUARE FEET: 2,200 TOTAL EMPLOYEES: 9 AVERAGE CUT & STYLE: $82 CULTURE: Conscientious, collaborative, fun BEST-SELLING RETAIL: Davines, Eufora COLOR: Davines, Pravana TECH SUPPORT: Millennium, Demandforce ASSOCIATIONS: CC, PBA “Collaboration is built into our daily culture. We share ideas and insights about color formulas and cutting techniques while assisting one another with blow outs, shampoos and color applications when needed. Our stylists are cross-trained in phone operations and assistant duties so they can always lend a hand if we are short-staffed.”
J. NICOLLE SALON & SPA New Albany, IN jnicollesalon.com Jennifer N. Kennedy SQUARE FEET: 2,400 TOTAL EMPLOYEES: 16 AVERAGE CUT & STYLE: $50 CULTURE: Above and beyond BEST-SELLING RETAIL: Aveda COLOR: Aveda SKIN CARE: Aveda NAIL CARE: OPI, Gelish TECH SUPPORT: SalonBiz, Demandforce “We have a small team of employees that make up a gratitude team. They help create activities and ideas to show our guests and each other our appreciation and love for them.”
NURTUR THE SALON Columbus, OH nurtursalon.com Patrick Thompson SQUARE FEET: 4,200; 1,500; 4,300 TOTAL EMPLOYEES: 97 AVERAGE CUT & STYLE: $44 CULTURE: Fun, teamwork, compassionate BEST-SELLING RETAIL: Aveda COLOR: Aveda SKIN CARE: Aveda NAIL CARE: OPI TECH SUPPORT: Millennium, SpaBoom, Zeezor, Demandforce ASSOCIATIONS: PBA, AACS “Our cultural committee is a group of ambassadors who represent the salon’s cultural commitments. They initiate activities to keep the culture alive such as selecting a cultural star of the month, day-maker boards at every location, planning team outings and more.”
ON THE GREEN SALON AND DAY SPA Saint Marys, GA onthegreensalonanddayspa.com Mary Rose Cannistraro SQUARE FEET: 5,100 TOTAL EMPLOYEES: 23 AVERAGE CUT & STYLE: $40 CULTURE: Creative, passionate, teamwork BEST-SELLING RETAIL: Aveda COLOR: Aveda SKIN CARE: Aveda NAIL CARE: Aveda, OPI TECH SUPPORT: Millennium ASSOCIATIONS: The Day Spa Association, NCA, PBA, Chamber of Commerce “All employees are given a packet, which includes our mission statement, the Aveda mission statement, our values, policies and procedures. They are required to read and sign all of them.”
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PARIS PARKER SALONS & SPAS Hammond, LA parisparker.com Debra Neill Baker and Edwin Neill SQUARE FEET: 6,800; 8,800; 1,800; 1,900; 2,800; 9,000 TOTAL EMPLOYEES: 213 AVERAGE CUT & STYLE: $65 CULTURE: Empower full potential BEST-SELLING RETAIL: Aveda COLOR: Aveda SKIN CARE: Aveda NAIL CARE: Aveda, Spa Rituals TECH SUPPORT: SalonBiz, Demandforce, ZeeZor ASSOCIATIONS: ISBN, PBA “We carefully select mentors who display the behaviors that match our culture and place new hires with them. It’s important that new hires shadow these positive mentors daily. Being technically great is not the only qualification for becoming a mentor.”
SALON 6 Indianapolis, IN salon6.net Stephanie Gregoire SQUARE FEET: 1,500 TOTAL EMPLOYEES: 8 AVERAGE CUT & STYLE: $40 CULTURE: Welcoming, professional, consistent BEST-SELLING RETAIL: Eufora COLOR: Eufora TECH SUPPORT: ClientTrac, Quickbooks, Demandforce ASSOCIATIONS: PBA, ESON “We base our interview questions from our mission, vision and values, allowing each applicant to better understand their role as an employee of Salon 6. Once an applicant joins the team, they begin the four to 12-month apprenticeship program and are assigned a mentor.”
SALON SECRETS SPA Kennett Square, PA salonsecretsspa.com Tiffany Lahn SQUARE FEET: 5,500 TOTAL EMPLOYEES: 28 AVERAGE CUT & STYLE: $60 CULTURE: Welcoming, integrity, supportive BEST-SELLING RETAIL: Aveda COLOR: Aveda, Brazilian Blowout SKIN CARE: Aveda NAIL CARE: OPI, CND, Essie TECH SUPPORT: Millennium, Demandforce, ZeeZor “Salon Secrets UnVeiled has become an essential recruiting event. We invite local cosmetology students to join us, and it’s an opportunity to watch our fresh talent and master stylists work together. Students also get to tour the salon and get a feel for our culture.”
THE STUDIO FOR HAIR Farmington Hills, MI thestudioforhair.com Natalie Sikora, Kenneth Sikora and Tasha Schurgin SQUARE FEET: 1,700 TOTAL EMPLOYEES: 20 AVERAGE CUT & STYLE: $60 CULTURE: Integrity, teamwork, commitment BEST-SELLING RETAIL: Eufora COLOR: Eufora, Goldwell NAIL CARE: CND, OPI, Essie TECH SUPPORT: Mikal, Demandforce, ZeeZor “Our team pods are small groups of team members who volunteer to work together to accomplish specific tasks. We have pods for social media, special events, training and more. We have found these cultivate a sense of ownership in the team that grows our culture and loyalty.”
Additional Honorees Athena Salon, Spa & Wellness, Windsor, CO Aveda Institute, Phonix, Tempe, AZ Bii Hair Salon, West Dundee, IL Blo, Raleigh, NC CoCo Cheveux Salon, South Portland, ME Eikonic House of Barbers, Brampton, Ontario Elle Marie Hair Studio, Lynnwood, WA Eric Fisher Salon, Wichita, KS Ginger Bay Salon Spa, Kirkwood, MO Gordon Salon, Highland Park, IL Headlines The Salon, Encinitas, CA Impressions, Mequon, WI Integrity Lash, Pasadena, CA Jade Aveda Salon, Greensboro, NC Jole Salon and Spa, Lexington, KY Josephine’s Day Spa & Salon, Inc., Houston, TX Juut Salonspa, Minneapolis, MN Karen Allen Salon and Spa, Riverside, CA Kiss Kiss Bang Bang Salon, Fishers, IN La Tierra Salon & Day Spa, Highlands Ranch, CO Lemongrass Salon & Spa, Fort Wayne, IN Lux Salon, Fullerton, CA Mane Attraction Salon, Phoenix, AZ Mango Salon, Great Falls, MT Nuovo Salon Group, Sarasota, FL Paul Kenneth Salon & Spa, Woburn, WA Pin-Up Curls, Ft. Wayne, IN Progressions Salon Spa Store, Rockville, MD Quattra Via Aveda, Carlsbad, CA RedBloom Salon, Calgary, Alberta Salon Estique, Phoenix, AZ Salon M2, Charlotte, NC Salon Soca, Chicago, IL Samuel Cole Salon, Raleigh, NC Studio Be Salon, Pasadena, CA Studio Montage, Woburn, MA Tangerine Salon and Spa, Murfreesboro, TN Tonya Jones SalonSpa, Birmingham, AL Tulip Salon & Spa, Fredericksburg, VA Urban Betty, Austin, TX
It's that time of year again: SALON TODAY 200 Application Season! To celebrate our 30th anniversary we have a new best practice category--Talent Recruitment and Retention. Applications due October 31st!
At night, Dominic Michael Salon keeps the interior lights on, as the illuminated, eye-catching contemporary design serves as a billboard that consistently attracts new guests.
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With a training salon, treatment rooms, education and collaboration spaces, a podcast studio and a yoga studio, BASE ONE is the foundation for the future growth of PENZONE Salons+Spas, as well as the company's gift to their community and the industry. Peruse the image gallery or take the personalized video tour led by Debra Penzone to see this exceptional space.