using tech in customer service

Can You Predict When A Client is Likely to Leave?

At the Data-Driven Salon Summit, SALON TODAY catches up with Phorest Salon Software's Ronan Perceval and found out how they track data to predict when a client is more likely to leave your salon.

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Tabatha's Tips On The Perfect Consultation

A good consultation can make or break a great salon experience. Industry guru Tabatha Coffey was a speaker at the most recent Phorest Salon Owners Summit in Dublin, Ireland and gave her tips on the perfect consultation. Here she shares her top five.

Mastering the Art of Client Communication

Rosy's Jim Bower shares some communication tips to help stylists find their conversation stride with clients. Your teams communication skills can help boost sales and strengthen client loyalty.

How Consumers Judge a Business in Today's Tech-Savvy World

The proof is in the statistics. Today's consumers increasingly rely on online customer reviews to evaluate the worth of a business. Find out how why and how you can increase your review power.

How to Create Effective Salon Newsletters

Newsletters are not the place to try to blatantly sell anything to your clients. They are meant to inform and engage.

The Art of Suggestive Selling

Rosy Software's Jim Bower is back with a blog filled with different strategies for suggestive selling, which can boost the salon's bottom line.

How to Minimize No-Shows

Recapture lost revenue by minimizing your no-shows. Rosy's Jim Bower shows you how to better communicate with clients to get them in the salon on time for their appointment.

Millennium Partners with Textel

Millennium Systems International announces its recent partnership with Textel, a two-way texting service that allows salons and spas to text clients through their business line via any computer or mobile device.

Web App Clouds Launches New Salon Clouds Plus App

The new Salon Clouds Plus app  creates a digital profile of each client and uses the data to increase retail sales, referrals and customer retention.

GenOne Media Group Launches Smarter LifeStyle Network, Expanding in Salons Nationally in 2017

The Smarter LifeStyle Network allows salons to bring the latest in fashion, beauty and wellness programming to clients.

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