Fear Is Not a Factor at Mirror Mirror

Owner Martha Lynn Kale elevates the culture at the Austin salon to rise above any underlying dread of walkouts and client loss.
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Owner Martha Lynn Kale elevates the culture at the Austin salon to rise above any underlying dread of walkouts and client loss.
Employee turnover is expensive. In a business where competition is stiff and profit hinges on excellent customer service, salon owners should consider this checklist for ways to create happier employees.
As a former jet engine mechanic in the US Air Force, Twisted Bangz Salon's Frank James Dibrino learned to face a salon owner's challenges head on.
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