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Report: Customer Satisfaction in Retail Falls to Lowest Point Since 2015

While much of the Retail sector anticipates a turnaround in 2021, according to the American Customer Satisfaction Index’s (ACSI®) Retail and Consumer Shipping Report 2020-2021, customer satisfaction is not heading in the right direction.

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How to Ramp Up Your Holiday Sales and Make Up for 2020 Losses

At the first Friday Forum for the Data-Driven Salon Experience, Eufora's John Cutrone shared a wealth of data regarding holiday sales. It was so popular, we asked him to write a blog on the topic. Read up and ramp up your holiday sales, putting that 13th month of sales to good use.

Report: After Two Years of Decline, Customers More Satisfied with Retail

The American Customer Satisfaction Index rates everything from the convenience of store hours to speed of checkout process on a scale of 0-100.

Creating a Roadmap to Success

Driving retail sales in your salon comes down to the conversation you're having with the client while she's in your chair. Beauty Solutions' Wes Brown shows you how to create a roadmap for each client, improving the chances she'll buy the recommended products.

How to Spin A Retail Story

The better a salon is able to communicate its retail stories, the higher retail sales it'll enjoy. Carmen DePasquale, founder and CEO of Ecru New York shows salons how it's done.

How to Retail without Ever 'Selling' Anything

Getting retail product into a client's hands encourages her to experience it, which can ultimately lead to a purchase.

Preserving the Professionalism of Beauty

With SalonInteractiver, retail is back in the hands of the salon professional and the entire industry benefits.

The Financials of Retail

When accountants study an e-commerce system like SalonInteractive, they calculate the savings that go deeper than owners realize. Kopsa Otte's April McDaniel lists the benefits.

Keeping Retail Sales in the Professional Beauty Industry

The past decade has been a wild ride for professional beauty brands as big box stores, e-commerce, and drug and grocery stores have joined the mix. But now, SalonInteractive is re-routing professional products back to salons and beauty professionals.

Shortcuts Online Gift Cards Boosts Revenue for Salons and Spas

With shoppers looking to gift experiences rather than consumables this holiday, now is the time for salons to ready their online gift card capabilities and Shortcuts is ready to help.