client communication

5 Things Clients Won't Tell You Before They Leave

As service providers, we often wonder why clients choose to leave without providing any feedback. Most of the reasons can be traced back to one key factor: communication. Here are five things your clients might not be telling you.

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Common Guest Challenges and How to Resolve Them

How do you handle sore subjects with clients? See how Jesse Linares keeps client relationships top of mind when dealing with topics like price increases and lateness.

Tech Talk: Client Booking and Communication

See what these leaders in salon software think about the importance of client communication.

Switch to Better Booking

If you're an independent salon owner and looking to improve your business, Booksy may be your solution. Booksy takes care of appointment bookings, client payments, reminders and even consent forms.

Are You a Text-Only Salon?

Have you ditched your landline or online booking for text-only communication? Our readers weigh in.

98% Open Rate? Meet the Salon Marketing Software That Can Get You There

The latest launch from SalonTarget Software helps your open rate, coupon conversion and customer engagement – all in one. Here’s what you need to know.

8 Ways to Create a Bright, Happy Salon

Check out the list of proven salon happiness enhancers to add to your motivational arsenal.

3 Touchpoints to Reconnect with Clients & Get Them Back In

In this unusual year, it can be tricky motivating mature guests to return to the salon. As part of our Burning Questions series, we asked Lauren Gartland and Lori Davis of Inspiring Champions how to reconnect with those clients and get the word out.

5 Content Ideas to Capture Audience Attention on Social

As the “new normal” we’re in is indefinite, salons need to find creative ways to engage clients and keep them coming back to the chair. Here, Monica Hickey with The Evoke Agency supplies clever content thought starters for your business.

Profiles in Courage: Salvatore Minardi Eases the Fears of Clients and Team Members

An open door and an open heart help Salvatore Minardi and his team weather a four-month shutdown and tackle continuing fears about reopening amid a pandemic.

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