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Dos and Don’ts When Communicating with Upset Guests

They say the key to every great relationship is communication – and handling a guest complaint is no different. It’s not ideal to have to communicate with an upset guest, yet we’ve all been there and it’s likely we’ll be there again someday. Here are the dos and don’ts to keep in mind to help you successfully communicate with upset guests.

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Stop Holding It in the Salon: Advice from a Longtime Hairdresser About Bladder Basics and More

Do you, like me, hate excusing yourself when working on a client? The habit we salon professionals have of holding our pee can have grave consequences.

40 Years of Doing Hair and the Importance of Self-Care for a Long, Pain-Free Career

During the ordeal, I kept thinking of how I must warn all cosmetologists of the need for self care.

3 Ways to be Successful on Purpose

If you want to be successful, find out what successful people do and do that! Seems simple right? Modern Salon blogger Patrick McIvor believes you should be doing these three things in order to be the best.

What If You Came With Operating Instructions?

What would you list as the things that make you tick or that tick you off?

The 500 Business Card Challenge for 2018

This is an old school marketing idea that will never alter, never go out of style and never be replaced with anything that will ever work better.

5 Ways to Identify and Recruit New Salon Team Members

Every town has that one shop or salon that never has hiring challenges.  This does not happen by accident.

Top 5 Rules of Client Retention

A new client, whether a walk-in or a referral, is a nugget of gold. How do you craft this nugget into a thing of beauty?

Finding the Balance Between Free Family Haircuts and Setting Limits

How have you decided to manage free haircuts for family members? How are you seeing to it that you can take care of family and yet not be abused?  

How to Put Your Barbershop Out of Business

 Running a barbershop is fairly easy.  Killing a barber business is even easier.  Here are my top five tips to run your barbershop business out of business.

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