They say the key to every great relationship is communication – and handling a guest complaint is no different. It’s not ideal to have to communicate with an upset guest, yet we’ve all been there and it’s likely we’ll be there again someday. Here are the dos and don’ts to keep in mind to help you successfully communicate with upset guests.
Do you, like me, hate excusing yourself when working on a client? The habit we salon professionals have of holding our pee can have grave consequences.
During the ordeal, I kept thinking of how I must warn all cosmetologists of the need for self care.
If you want to be successful, find out what successful people do and do that! Seems simple right? Modern Salon blogger Patrick McIvor believes you should be doing these three things in order to be the best.
What would you list as the things that make you tick or that tick you off?
This is an old school marketing idea that will never alter, never go out of style and never be replaced with anything that will ever work better.
Every town has that one shop or salon that never has hiring challenges. This does not happen by accident.
A new client, whether a walk-in or a referral, is a nugget of gold. How do you craft this nugget into a thing of beauty?
How have you decided to manage free haircuts for family members? How are you seeing to it that you can take care of family and yet not be abused?
Running a barbershop is fairly easy. Killing a barber business is even easier. Here are my top five tips to run your barbershop business out of business.
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