When Do You Fire a Client?
How many “chances” should you give yourself to please a client?
How many “chances” should you give yourself to please a client?
This year, make yourself a priority.
So, you work in a cool salon, keep up with trendy styles and dress the part. And, you think this is the big reason clients keep coming back to see you? Maybe for a first visit, but to retain clients, it’s the little things that count.
With no knowledge of how to own or manage a beauty salon, Kimberly Broyles-Meisterhans , a nail tech with a loyal clientele, took over a failing salon with only three employees and one receptionist. Here's her story of success.
I urge you to visit a beauty school. It doesn’t matter if you feel you are a good teacher or not. Just show how much you love what you do.
Do you, like me, hate excusing yourself when working on a client? The habit we salon professionals have of holding our pee can have grave consequences.
During the ordeal, I kept thinking of how I must warn all cosmetologists of the need for self care.
What would you list as the things that make you tick or that tick you off?
When you are happy where you work, daily challenges are easier to bear. In a business where profit hinges on great customer service delivery, salon owners need to shoot for happy employees.
Goodwill promotions work like homeopathic medicine—a bit slower, but permanently. Just the kind of loyal clients you want.
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