Are You Keeping your Promise to the Customer?
Follow the four strategies that ensure your brand keeps its promise to your customers.
Follow the four strategies that ensure your brand keeps its promise to your customers.
Review of Neil Ducoff's "No Compromise Leadership" by Patrick Heany, co-owner of Mango Salon.
From the calls we’ve been getting at Strategies, it seems like the employee revolving door is spinning a bit faster this summer. It sounds something like, “My salon/spa lost $160,000 in sales because these technicians quit and went down the street.” And then there’s all the drama, ugly words and feelings of betrayal. It’s like that voice in your head keeps saying, “How could they do this to me after all I did for them?”
Structure ensures efficiency, productivity, consistency and predictability. Lack of structure ensures chaos, conflicting agendas, dissension, stagnancy and, worst of all, uncertainty.
Structure ensures efficiency, productivity, consistency and predictability. Lack of structure ensures chaos, conflicting agendas, dissension, stagnancy and, worst of all, uncertainty.
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