Today’s savviest beauty customers are shopping for experiences, and will pledge their loyalty to salons and spas that deliver. The industry’s hospitality masters share how to create and maintain a competitive edge through the guest experience.
Salon Owner Van Council says the secret to consistency in customer service across locations is the constant drilling of his company's 21 guest service standards.
At Aveda Congress, SALON TODAY catches up with salon owners David Wagner and Van Council and talks to them about how to put together a creative team and what business initiatives they'll focus on for 2014.
Michael Baker introduces the Second Hand Scissor Project
IN PREPARATION FOR THE FIRST 2 TO 10 LEADERSHIP CONFERENCE, TOM KUHN EXPLORES WHAT QUALITIES CREATE A LEADER.
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