Client retention helps increase ROI, leads to brand loyalty, and brings in new customers. In fact, keeping your existing customers around is more profitable than trying to attract new ones. Studies show attracting new customers costs 5x as much as retaining loyal customers, at up to 30x the marketing cost.
We break it down to show you how the following steps will get you to optimal client retention rates:
Great first impressions and an optimal customer experience
Enhanced communication and an easy rebooking process
Personalized connections and targeted outreach
Client feedback and employee participation
Find out how to keep your clients coming back in Vagaro's client retention guide.
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