Management Practices

How Communal Styling Stations Can Boost Salon Productivity and Improve Culture

Stacey Soble | January 19, 2018 | 7:47 AM
The new communal station at NVS Salon promote camaraderie while boosting productivity.

After outgrowing their former location, Tammy Ehrbaker and Stathis Kotanidis, owners of NVS Salon and Spa in Bel Air, MD, bought property in January 2016 at a major intersection and dreamed up plans to make their new salon more productive and efficient.

“In the old location, we had eight stations and 11 stylists—with eight stylists having their own station and the other three working out of carts,” Ehrbaker explains. “When stylists had a day off, it was inefficient to have those sitting, and I found myself not hiring really great stylists because we didn’t have the room.”

Desiring a more efficient system, Ehrbaker broached the topic of designing communal stations into the new space with a skeptical staff. The front of the communal station has a full-length mirror, and the right side holds all the tools.

“Stylists no longer have a specific station. The salon bought the blowdryers, curling irons, combs, clips and brushes, and we supply the product at each communal station,” Ehrbaker says. “When a stylist comes to work, all they need to grab are their personal shears and they can work at any station. A cubby designed into the left side of the station allows each stylist to store any extra supplies she brings for the day.”

The communal design gives the salon the ability to have each station working from open to close. “We now have nine stations and 21 working stylists, and they are happy,” Ehrbaker reports. “The new design reduces stylist complaints because everything is communal and the ability to stand next to someone new every day promotes camaraderie.”

In addition, the new design makes it easier for the salon to hire a new stylist who only wants to work a few days a week. “This design has been good for the salon, the stylists and the team as a whole,” Ehrbaker says.

More from Management Practices

Management Practices
Management Practices

Dos and Don’ts When Communicating with Upset Guests

July 31, 2018

They say the key to every great relationship is communication – and handling a guest complaint is no different. It’s not ideal to have to communicate with an upset guest, yet we’ve all been there and it’s likely we’ll be there again someday. Here are the dos and don’ts to keep in mind to help you successfully communicate with upset guests.

Management Practices @vanessapalstylist cutting a precision bob hairstyle. 
Management Practices

SALON TODAY RECOMMENDS: Strategies for In-Salon Education & Minimizing Stylist Turnover

Lauren Salapatek | May 4, 2018

What kind of continuing education do you have at your salon? Are you inspiring your employees to reach their full potential? This month Aveda Means Business covers topics from in-salon education to minimizing stylist turnover. Learn some ways on how to attract stylists who are passionate about the business and who will fit in with your salon’s culture.

Management Practices Sponsored by L'Oréal Professionnel

OWNER TO OWNER: The David Rios Salons’ Secrets to Providing 5-Star European Service for the Country’s Most Demanding Clients

May 2, 2018

Many of the country’s most brilliant, talented and powerful people live and work in the Georgetown neighborhood of Washington, D.C. They’re politicians, diplomats, attorneys. Also professors and students at the nation’s top universities. So, if you’re servicing these people in your salon, you had better be at the very top of your game.

Load More