Management Practices

Creating Leadership Opportunities Within the Salon

Stacey Soble | January 4, 2018 | 8:08 AM
The management team at Annastasia Salon in Portland, Oregon.

With the desire of making last year one of empowerment for the entire team, Luke Huffstutter, Toni Carlson and Caitlin Layton, owners of Annastasia Salon in Portland, Oregon, created new leadership roles for top performing service providers. (See the salon's profile in the Salon Today 200.) 

“Not only did we believe that this would positively impact the loyalty of top team members, we also believe that peer-to-peer coaching gives each team member quality guidance, resulting in even better performance,” Huffstutter says.

For this management strategy, Annastasia Salon instituted three new ideas:

Tribes: Tribes include smaller groups of service providers that include a Tribe leader who is in charge of monthly one-on-ones, mentorship and support. There are four tribe leaders and each shift has a tribe leader present to be the touch point for concerns or to handle any other in-house situation. 

Management Structure: In addition, the salon hired a full-time manager and an assistant front desk manager who help handle any concerns. Issues are now solved in a timely manner and good teamwork and accomplishments are acknowledged and rewarded.

Training: The owners understand that leadership is more than just a fancy title, and they put their new leaders through a leadership development course that includes conflict management, one-on-one coaching, associate coaching, and technical training.

More from Management Practices

Management Practices
Management Practices

Taking the Sting Out of Turnover

January 2, 2019

Turnover in the hair salon industry is not news. It happens and will continue to be a concern to all salon owners. What is of importance is how you deal with owning and managing a successful salon knowing stylists that you have trained, promoted and encouraged, will leave.

Management Practices
Management Practices

Dos and Don’ts When Communicating with Upset Guests

July 31, 2018

They say the key to every great relationship is communication – and handling a guest complaint is no different. It’s not ideal to have to communicate with an upset guest, yet we’ve all been there and it’s likely we’ll be there again someday. Here are the dos and don’ts to keep in mind to help you successfully communicate with upset guests.

Load More