Close
Management Practices

Personal Compass: Where's Oliver?

Karie Bennett | May 2, 2016 | 12:11 PM

Take a photograph from any salon industry gathering and chances are Oliver Steinnagel is in the crowd. Armed with an amazing work ethic passed down from his German immigrant parents, Steinnagel, who co-owns Oliver’s Hair Salon with wife Wendy in Overland Park, Kansas, seamlessly blends managing a successful salon operation with keeping active in the industry. Over the past six years, he has served on the boards of both the Professional Beauty Association and Intercoiffure.

His interests have led him in some unique places, from his early dates as a Rodeo Drive stylist welcoming clients including Farrah Fawcett, Brooke Shields and Jaclyn Smith to obtaining patent rights on fishing lures to lobbying for improved cosmetology laws in Washington D.C. 

Maintaining a core value of customer service and a belief that how a client looks after a visit should be as important to the stylist as it is to the client, it’s no wonder Oliver’s Hair Salon is a success.

SALON TODAY: What time is your alarm set?
Oliver Steinnagel: "Typically 6:30, but I usually wake up earlier."

ST: What’s for breakfast?
OS: "Usually a protein bar and one of my creative protein shakes with fresh fruit and a variety of other healthy things!"

ST: Which do you check first: email, Facebook, Twitter, or voicemail?
OS: "I normally start with my emails. Then focus on returning voicemails and text messages."

ST: What time do you go in to the salons?
OS: "I usually arrive between 9 and 10 a.m."

ST: How do you divide salon responsibilities?
OS: "Wendy tackles training new talent, developing systems and programs, human resources, philanthropy, photo shoots and event planning. I handle leadership development, coaching, stylist technical skill development, goal setting and industry and public relations."

ST: Who do you wish you could have lunch with?
OS: "Ed Doering who was like a father to me, and passed away 30 years ago."

ST: Daily fitness ritual?
OS: "I love to walk outdoors."

ST: What do you do when slacking off is an option?
OS: "Riding my Harley or an occasional nap."

ST: When do you get your best ideas?
OS: "Walking, fishing, or riding my Harley."

ST: Tell me something that would surprise me about you.
OS: "I had two patents on fishing lures at the age of 16."

ST: Cat, dog, both, or something else?  
OS: "Dog- Ellie"

ST: Do you cook?
OS: "I specialize in scrambled eggs."

ST: How do you unwind?
Crown Royal on the rocks, with friends.

ST: What time do you go to sleep?
OS: "10-10:30"

ST: What do you love about your life?
OS: "Being married 28 years with with daughters whom I am very proud of."

ST: What career would you have if you weren't a hairdresser?
OS: "A cowboy, riding the range."

ST: What do you want to come back as in your next life?
OS: "Our family dog."

  Steinnagel holds two patents on fishing lures.

Facebook Comments

More from Management Practices

Management Practices
Management Practices

Dos and Don’ts When Communicating with Upset Guests

July 31, 2018

They say the key to every great relationship is communication – and handling a guest complaint is no different. It’s not ideal to have to communicate with an upset guest, yet we’ve all been there and it’s likely we’ll be there again someday. Here are the dos and don’ts to keep in mind to help you successfully communicate with upset guests.

Management Practices @vanessapalstylist cutting a precision bob hairstyle. 
Management Practices

SALON TODAY RECOMMENDS: Strategies for In-Salon Education & Minimizing Stylist Turnover

Lauren Salapatek | May 4, 2018

What kind of continuing education do you have at your salon? Are you inspiring your employees to reach their full potential? This month Aveda Means Business covers topics from in-salon education to minimizing stylist turnover. Learn some ways on how to attract stylists who are passionate about the business and who will fit in with your salon’s culture.

Management Practices Sponsored by L'Oréal Professionnel

OWNER TO OWNER: The David Rios Salons’ Secrets to Providing 5-Star European Service for the Country’s Most Demanding Clients

May 2, 2018

Many of the country’s most brilliant, talented and powerful people live and work in the Georgetown neighborhood of Washington, D.C. They’re politicians, diplomats, attorneys. Also professors and students at the nation’s top universities. So, if you’re servicing these people in your salon, you had better be at the very top of your game.

Load More