Management Practices

How SALON TODAY 200 News Travels

Stacey Soble | December 15, 2011 | 11:15 AM

2012 marks the 15th year the SALON TODAY 200 competition has celebrated and shared the data and success stories of some of our nation’s fastest-growing and best-managed salons. In our offices, there’s always a sense of excitement and satisfaction when the first box of issues crosses our threshold and we can crack open the first magazine and see the smiling faces of owners and their teams inside. But that moment isn’t the first time we share that excitement with honorees—at least in this day and age.

Since the beginning of this competition, we’ve mailed out letters to each and every applicant each November, letting them know if they made it into that year’s ST200. When we sent those letters out 15 years ago, it was a quiet affair, at least in our offices. Oh, the occasional salon owner would call to express their excitement and appreciation, but it was rare. No one emailed back them. In fact, according to our historical ST200 data, fewer than 40 percent of salons in 1998 even had access to email. Usually our team didn’t have the opportunity to share in our readers’ excitement until we begin seeing owners and their team members at trade shows in late January.  

As the years went by, and both SALON TODAY editors and salon owner readers became more comfortable with email, I’d receive several quick messages letting me know they got their letters. As technology continued to advance, even more owners would share their ST200 news with The Salon Association’s (now part of the Professional Beauty Association) listserve, affectionately known as The List. When those messages started surfacing, my sources at the association would let me know that the letters were hitting the in-boxes at the salons.

In the past few years, Facebook has emerged as the preferred method for owners to announce their news with us and each other, and since they are posting in real time, it has became an interesting experiment at our office to track how quickly the good old U.S. Postal Service is delivering mail around the country.

This November, a few weeks before our announcement letters went out, our MODERN SALON TV launched its community video sharing site, YouShare. So in this year’s notification letter, I encouraged salons to include us in that moment of excitement by recording it. I always knew the SALON TODAY 200 was relevant and important to salon owners, but I never realized just how emotional the moment of finding out they made it was, until I saw it for myself. Some owners laughed, some cried, some toasted with champagne, and they all came up with creative ways to capturing the moment.

CLICK HERE to experience all those YouShare moments yourself! We love 'em all, but wanted to make sure you didn't miss "The Envelope Please" by Studio Wish Salon and Spa (above) and "Jackie the Hair Fairy" from Hair Design Systems and Time in a Bottle Day Spa (below). 

More from Management Practices

Management Practices
Management Practices

Dos and Don’ts When Communicating with Upset Guests

July 31, 2018

They say the key to every great relationship is communication – and handling a guest complaint is no different. It’s not ideal to have to communicate with an upset guest, yet we’ve all been there and it’s likely we’ll be there again someday. Here are the dos and don’ts to keep in mind to help you successfully communicate with upset guests.

Management Practices @vanessapalstylist cutting a precision bob hairstyle. 
Management Practices

SALON TODAY RECOMMENDS: Strategies for In-Salon Education & Minimizing Stylist Turnover

Lauren Salapatek | May 4, 2018

What kind of continuing education do you have at your salon? Are you inspiring your employees to reach their full potential? This month Aveda Means Business covers topics from in-salon education to minimizing stylist turnover. Learn some ways on how to attract stylists who are passionate about the business and who will fit in with your salon’s culture.

Management Practices Sponsored by L'Oréal Professionnel

OWNER TO OWNER: The David Rios Salons’ Secrets to Providing 5-Star European Service for the Country’s Most Demanding Clients

May 2, 2018

Many of the country’s most brilliant, talented and powerful people live and work in the Georgetown neighborhood of Washington, D.C. They’re politicians, diplomats, attorneys. Also professors and students at the nation’s top universities. So, if you’re servicing these people in your salon, you had better be at the very top of your game.

Load More