Close
Management Practices

Click for Customer Service

Web Editor | July 10, 2011 | 3:14 PM

Great customer service training is now just a click away as KMS California launches the new series of educational webisodes, “Customizing the Client Experience.” The dynamic interactive sessions were designed to inform and inspire salon professionals who aspire to offer unparalleled customer service.

Salon owner and KMS Artistic Team Member Michael Noragon, along with KMS Artistic Team Member Anh Co Tran, provide humorous instruction on the “dos and don’ts” of dynamic customer care and client interaction. An eightstep process will help salons exceed expectations and grow their business. The areas of focus are: the initial telephone conversation, the customer arrival, the customer greeting, the consultation, the shampoo bowl experience, the service experience, the send-off and the follow-up.

Visit kmscalifornia.com monthly to keep updated with their latest educational information.


Facebook Comments

More from Management Practices

Management Practices
Management Practices

Dos and Don’ts When Communicating with Upset Guests

July 31, 2018

They say the key to every great relationship is communication – and handling a guest complaint is no different. It’s not ideal to have to communicate with an upset guest, yet we’ve all been there and it’s likely we’ll be there again someday. Here are the dos and don’ts to keep in mind to help you successfully communicate with upset guests.

Management Practices @vanessapalstylist cutting a precision bob hairstyle. 
Management Practices

SALON TODAY RECOMMENDS: Strategies for In-Salon Education & Minimizing Stylist Turnover

Lauren Salapatek | May 4, 2018

What kind of continuing education do you have at your salon? Are you inspiring your employees to reach their full potential? This month Aveda Means Business covers topics from in-salon education to minimizing stylist turnover. Learn some ways on how to attract stylists who are passionate about the business and who will fit in with your salon’s culture.

Management Practices Sponsored by L'Oréal Professionnel

OWNER TO OWNER: The David Rios Salons’ Secrets to Providing 5-Star European Service for the Country’s Most Demanding Clients

May 2, 2018

Many of the country’s most brilliant, talented and powerful people live and work in the Georgetown neighborhood of Washington, D.C. They’re politicians, diplomats, attorneys. Also professors and students at the nation’s top universities. So, if you’re servicing these people in your salon, you had better be at the very top of your game.

Load More