Management Practices

Proview Panel: An Owner’s Life

Stacey Soble | July 10, 2011 | 3:10 PM
Ever feel like your job as a salon owner and leader is never done? Well according to a recent survey conducted by SALON TODAY, you certainly put in the hours. Fifty-two owners from our Proview Panel recently responded to a brief online survey,
and this is what they had to say:

Putting in the time

You may be leading your team, but you're still putting in the hours servicing the clients. Eight-eight percent of the salon owners surveyed still perform services. How many hours? Of the 88 percent who still perform services, 56 percent book 30-40 service hours per week and 11 percent booked more than 40 hours per week. That doesn't mean they shirked their duties on their business-almost 50 percent spend 30 or more hours working on their business each week.

Proview Panel: An Owner’s LifeOwners performing salon services

  • 88% perform salon or spa services
  • 12% do not perform services

Hours behind the chair
  • 6% Less than 10 hours
  • 4% Between 10 and 20 hours
  • 12% Between 20 and 30 hours
  • 56% Between 30 and 40 hours
  • 22% More than 40 hours

Hours on the business
  • 11% Less than 10 hours
  • 26% Between 10 and 20 hours
  • 16% Between 20 and 30 hours
  • 23% Between 30 and 40 hours
  • 24% More than 40 hours

Helping Hands

Next, we asked our panel if they had any managerial help. The majority (72%) of our respondents reported they do not employ a salon or spa manager, and 87% say they do not employ a retail manager.

Where's your focus?
The four business areas that command the most of attention from these owners are salon marketing/advertising/PR, customer service; retention and referral programs, and salon and spa operations. Here's how they broke out their priorities:

When focusing on salon business, name the areas that command the most of your attention?

  • 67% Salon marketing/advertising/PR
  • 54% Strengthening customer service
  • 37% Working on retention and referral systems
  • 37% Improving salon/spa operations
  • 33% Measuring and managing staff performance
  • 28% Training and developing new staff
  • 16% Organizing and teaching advanced education
  • 7% Recruiting and hiring new staff
  • 7% Working on charitable events

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