Management Practices

The Power of 10 in 2010

Stacey Soble | July 10, 2011 | 2:42 PM

As the calendar turns to 2010, will you be ready to turn around your business? P&G Professional says, "Let's leave the 2009 downturn behind, and plan to win in 2010!"

Work closely with your manufacturer partner to plan promotions, learn about new products and techniques, and find the best education for you and your staff. For some great ideas, check out

When asked, "What one thing should salon owners do to turn things around in 2010?" these industry leaders shared the following advice:

The Power of 10 in 2010

Nick Arrojo, Arrojo Studio, New York: "Retail is the missed opportunity. Think of your team as educators to clients, not salespeople. Talk to clients about the products they need."

The Power of 10 in 2010

Geno Stamporo, consultant, author, motivational speaker: "Teach all employees to take personal responsibility for their marketing of their skills and services in the salon."

The Power of 10 in 2010

Adam Broderick, Adam Broderick Salon, Ridgefield, CT: "Don't worry about revenue. Focus on below-the-line expenses. Look for things to cut that won't affect the client experience."

The Power of 10 in 2010

Janine Jarman, Hairroin Salon, Hollywood, CA and Sebastian Stylist Design Team Member: "Create goal boards with staff, using magazine cutouts to visualize. Share with one another to keep the team accountable and working together. Also, develop a clear education plan for the year."

The Power of 10 in 2010

Lois Christie, Christie Salon & Spa, Bayside, NY and President, Intercoiffure America/Canada: "2010 is all about making clients a part of the whole salon experience with extraordinary service. Take advantage of what major manufacturers offer to help build your business. We are all in this recovery together! Wella has been our partner for 39 years and helps us have a happy, motivated staff that is consistently educated. Also, joining organizations, such as Intercoiffure, where successful owners  share ideas and knowledge is a huge advantage."

The Power of 10 in 2010
Anthony Muti, Creative Director, Mario Tricoci Salons & Day Spas, Chicago, IL: "Build each staff person's business and train them to brand their own business." 

The Power of 10 in 2010
Larry Silvestri, COO, Mario Tricoci: "Watch your inventory and controllable expenses. Use one color line that you can train all your staff on, and use on all of your clients."

The Power of 10 in 2010
Frank Gironda, President, Cosmetologists Chicago:
"Plannow to attend America's Beauty Show, March 27-29, 2010, in Chicago and check out the P&G Professional Pavilion. It's the best investment you'll make for yourself and your staff."

John Donato, Donato Salon & Spa, Toronto, Canada: "Up your customer experience by always trying to out-do yourself."

Sab Shad, Vice President, Erwin Gomez Salon, Washington, D.C.: "Makestaff training a priority by booking education during the workday.Train soft skills with as much diligence as technical training. Don't let negative energy pervade the whole salon."

Marie Gaglioti, Dieci Salon & Spa, Livingston, NJ: "Usethe 1:1 time you have with each client to provide solutions, talk about beauty needs and recommend products that you provide."

Click here for more great ideas.

More from Management Practices

Management Practices
Management Practices

Dos and Don’ts When Communicating with Upset Guests

July 31, 2018

They say the key to every great relationship is communication – and handling a guest complaint is no different. It’s not ideal to have to communicate with an upset guest, yet we’ve all been there and it’s likely we’ll be there again someday. Here are the dos and don’ts to keep in mind to help you successfully communicate with upset guests.

Management Practices @vanessapalstylist cutting a precision bob hairstyle. 
Management Practices

SALON TODAY RECOMMENDS: Strategies for In-Salon Education & Minimizing Stylist Turnover

Lauren Salapatek | May 4, 2018

What kind of continuing education do you have at your salon? Are you inspiring your employees to reach their full potential? This month Aveda Means Business covers topics from in-salon education to minimizing stylist turnover. Learn some ways on how to attract stylists who are passionate about the business and who will fit in with your salon’s culture.

Management Practices Sponsored by L'Oréal Professionnel

OWNER TO OWNER: The David Rios Salons’ Secrets to Providing 5-Star European Service for the Country’s Most Demanding Clients

May 2, 2018

Many of the country’s most brilliant, talented and powerful people live and work in the Georgetown neighborhood of Washington, D.C. They’re politicians, diplomats, attorneys. Also professors and students at the nation’s top universities. So, if you’re servicing these people in your salon, you had better be at the very top of your game.

Load More