"These rooms are designed to serve our clients who have full-privacy needs. This is one of the features of the salon design we are most proud of. We have created a space that can accommodate any client, those who prefer exclusive privacy and those who do not."
"Our chic product shelving that displays our retail offerings is located right by the entrance of the salon. It commands attention, whether the client is on her way in or on her way out. The retail shelves, stocked with Kerastase and Davines products, are strategically viewable from the waiting area."
"Here, in the shampoo area, we practice a Japanese shampooing technique that includes a complimentary relaxing head massage. The massage helps clients fully relax and drift away to a Zen-like world, surrounded by our soothing, calm colors and lighting design."
"Here, at our Takara Belmont styling stations, our staff serves complimentary beverages including Starbucks coffee, hot chocolate, cappuccinos and tea. We offer a professional environment which is inviting, elegant and pleasant."
"This is our color lounge, where we use Goldwell, Redken and L'OrÃ©al. Here, we have color corrective lighting that allows hair color to be read as it would be in daylight. This room is comfortable and open, while being out of the public social space. Featuring a top of the line rollerball hair processor, this helps speed up the processing time. We also have a self-service blow out area."
From consolidating your data to delegating to your team, Salon Iris' Jeff Dickerson outlines five strategies for making your life as a salon owner easier.
As the number of clients concerned about thinning hair and hair loss quickly grows, the HAIR+ category is emerging as phenomenal opportunity for stylists who want to develop a specialty and a new revenue stream for salons.
They say the key to every great relationship is communication – and handling a guest complaint is no different. It’s not ideal to have to communicate with an upset guest, yet we’ve all been there and it’s likely we’ll be there again someday. Here are the dos and don’ts to keep in mind to help you successfully communicate with upset guests.
Domino’s new Carryout Insurance illustrates that you have a problem when a guest is unhappy, even if it’s not your fault. The DiJulius Group demonstrates the value of having an insurance policy for your salon services.
Buying an existing salon is a quick way to jump into the beauty business, but it can also bring some headaches. Bruce Hakutizwi from us.businessesforsale.com offers you some important points to ponder when considering buying an existing salon.
When it comes to building a strong community, salon owners are frequently on the front line--joining the Better Business Bureau, networking with other businesses and participating in community philanthropic programs. Quint Studer's new book outlines 14 strategies for building a stronger community.
What kind of continuing education do you have at your salon? Are you inspiring your employees to reach their full potential? This month Aveda Means Business covers topics from in-salon education to minimizing stylist turnover. Learn some ways on how to attract stylists who are passionate about the business and who will fit in with your salon’s culture.
Many of the country’s most brilliant, talented and powerful people live and work in the Georgetown neighborhood of Washington, D.C. They’re politicians, diplomats, attorneys. Also professors and students at the nation’s top universities. So, if you’re servicing these people in your salon, you had better be at the very top of your game.
The options are endless for clients when it comes to selecting a salon, and once they’ve chosen, a return visit isn’t a slam dunk. Retaining happy clients who will refer friends and family requires superb customer service, smart systems and consistency.