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Management Practices

Book Review: Setting the Table

Web Editor | July 10, 2011 | 1:37 PM

Reviewed by John Galietti, co-owner of Xena’s Beauty Company in New York, New York

What did you like about the book?
“It’s brilliant. It is written on three levels:

It is autobiographical. It provides a glimpse into who Meyer is and how he became a successful restaurant owner. It creates that connection to what he takes to the table.

It is about business: A customer-service business that focuses on hospitality. It’s an enjoyable glimpse into the world of food. Meyer’s entire focus on success is reliant on his approach to creating the ultimate experience for his guests through the implementation of hospitality. Where Meyer finds his inspiration and the extent to which he meets the challenge of innovative hospitality makes this a must-read for management of our industry.

It is an encapsulated business presentation. Embedded throughout the book are brief paragraphs, presented in a different typeface and separated from the body of the text. They are very to-the-point and sum up the meaning and value of what was discussed. Alone, this collection of blurbs would make an amazing business seminar.”

What was the takeaway message for you?
“This book is a validation of our own salon’s vision. It’s a reminder to refocus on what we need to do. We must always be looking for the next application of hospitality to our repertoire. Our goal is not to be recognized as offering great service. Our goal is for our guests to experience a level of hospitality that no other salon can match and to touch upon that customer experience at points no one else is even attempting.”

How does the book change the way you look at your business?
“We are sharing this book and discussing it chapter by chapter with our management team—and they are loving it. The book has given me ideas of how to be more creative with our software reports toward affecting the experience of our guests.”

Why would you recommend it to others?
“I have never read anything so progressive or timely pertaining to customer service. I love using this book with our team because it is exactly what our vision is and who we have always been.”

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