Management Practices

April Awakenings

Web Editor | July 10, 2011 | 1:36 PM
Let’s face it—inauguration aside, it was a long, bleak winter. We are a nation in serious need of spring. Take advantage of the renewed sense of enthusiasm to revamp your business, re-engage your staff and reignite some sales. For April, consider this:

April 22 marks the 39th celebration of Earth Day. Observe it with an eco-conscious salon activity. Gather the team to pick up trash in the community, plant flowers outside the salon, or switch current bulbs to energy-efficient ones.

If your junior staff members are a little shaky in their conversation skills with upscale clientele, take steps to boost their cultural awareness. Offer each a stipend to take in a local play, lecture or art exhibit and give them something to talk about.

For clients staying closer to home, launch your own “Spring Break” with a specially priced collection of pampering services designed to give them a little getaway without the travel expenses.

As summer approaches, so does vacation season. Too many staff members off in one week equals a cash-flow problem for you. Institute a new vacation policy now where time-off has to be submitted and approved, and then stagger vacations throughout the season.

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Dos and Don’ts When Communicating with Upset Guests

July 31, 2018

They say the key to every great relationship is communication – and handling a guest complaint is no different. It’s not ideal to have to communicate with an upset guest, yet we’ve all been there and it’s likely we’ll be there again someday. Here are the dos and don’ts to keep in mind to help you successfully communicate with upset guests.

Management Practices @vanessapalstylist cutting a precision bob hairstyle. 
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SALON TODAY RECOMMENDS: Strategies for In-Salon Education & Minimizing Stylist Turnover

Lauren Salapatek | May 4, 2018

What kind of continuing education do you have at your salon? Are you inspiring your employees to reach their full potential? This month Aveda Means Business covers topics from in-salon education to minimizing stylist turnover. Learn some ways on how to attract stylists who are passionate about the business and who will fit in with your salon’s culture.

Management Practices Sponsored by L'Oréal Professionnel

OWNER TO OWNER: The David Rios Salons’ Secrets to Providing 5-Star European Service for the Country’s Most Demanding Clients

May 2, 2018

Many of the country’s most brilliant, talented and powerful people live and work in the Georgetown neighborhood of Washington, D.C. They’re politicians, diplomats, attorneys. Also professors and students at the nation’s top universities. So, if you’re servicing these people in your salon, you had better be at the very top of your game.

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