Management Practices

Fun Extras = Retail Profits

Laurel Nelson | July 10, 2011 | 12:32 PM

You’ve got your clients hooked on your hair, skin and body products, now what? Here are a few fun extras to add to your retail section that will entice teens to spend.

• Hair accessories—headbands, barretts, rhinestone bobby pins, bandanas, ribbons and more—the options are endless.

• Jewelry—chunky necklaces, beaded bracelets, cocktail rings, brooches and hoops are all teen favorites. Make sure you differentiate your merchandise. If they can find it at Target, it’s not going to be as big of a lure.

• Hats—go with whatever is in trend: floppy beach hats, bright visors or cute ballcaps.

• Make-up—teens and older clients alike will flock to your make-up bar after a haircut or facial to finish their look. Don’t forget to include fun glosses and bright polishes.

• Seasonal accessories—From flip flops and sunglasses to mittens and scarves, you can bank on teens’ tendency to impulse buy for the season.

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Dos and Don’ts When Communicating with Upset Guests

July 31, 2018

They say the key to every great relationship is communication – and handling a guest complaint is no different. It’s not ideal to have to communicate with an upset guest, yet we’ve all been there and it’s likely we’ll be there again someday. Here are the dos and don’ts to keep in mind to help you successfully communicate with upset guests.

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SALON TODAY RECOMMENDS: Strategies for In-Salon Education & Minimizing Stylist Turnover

Lauren Salapatek | May 4, 2018

What kind of continuing education do you have at your salon? Are you inspiring your employees to reach their full potential? This month Aveda Means Business covers topics from in-salon education to minimizing stylist turnover. Learn some ways on how to attract stylists who are passionate about the business and who will fit in with your salon’s culture.

Management Practices Sponsored by L'Oréal Professionnel

OWNER TO OWNER: The David Rios Salons’ Secrets to Providing 5-Star European Service for the Country’s Most Demanding Clients

May 2, 2018

Many of the country’s most brilliant, talented and powerful people live and work in the Georgetown neighborhood of Washington, D.C. They’re politicians, diplomats, attorneys. Also professors and students at the nation’s top universities. So, if you’re servicing these people in your salon, you had better be at the very top of your game.

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