Management Practices

January To-Dos

Rosanne Ullman | July 10, 2011 | 12:31 PM

Get a head start on organizing your business for 2008 with our January to-do list! Although the busiest time of the year has just passed, you still have plenty to do during the first few weeks of 2008. Here are a few suggestions

• Facility upkeep

Even a salon that’s kept sparkling clean has its dark underbelly. All of that lint and those hair spray particles have to go somewhere, and if you clean out your caked-up vents and ceiling air intakes each month you’ll have a good idea where it goes. During heating season, you also may have to change filters every month on your furnace or perform other recommended maintenance.

•Accounting upkeep

Monthly reports form a cornerstone of business computer programs. Payroll, inventory and, of course, profits—both net and gross—are easy to digest and analyze when you review them month by month.

• Marketing upkeep.

Consult your Chamber of Commerce, and note the date of each month’s meeting. Then actually try to attend! Set a time of the month to change your newspaper ad, your monthly website specials, your mini-display in the mall or any other rotating teaser you have out there.

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Dos and Don’ts When Communicating with Upset Guests

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They say the key to every great relationship is communication – and handling a guest complaint is no different. It’s not ideal to have to communicate with an upset guest, yet we’ve all been there and it’s likely we’ll be there again someday. Here are the dos and don’ts to keep in mind to help you successfully communicate with upset guests.

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SALON TODAY RECOMMENDS: Strategies for In-Salon Education & Minimizing Stylist Turnover

Lauren Salapatek | May 4, 2018

What kind of continuing education do you have at your salon? Are you inspiring your employees to reach their full potential? This month Aveda Means Business covers topics from in-salon education to minimizing stylist turnover. Learn some ways on how to attract stylists who are passionate about the business and who will fit in with your salon’s culture.

Management Practices Sponsored by L'Oréal Professionnel

OWNER TO OWNER: The David Rios Salons’ Secrets to Providing 5-Star European Service for the Country’s Most Demanding Clients

May 2, 2018

Many of the country’s most brilliant, talented and powerful people live and work in the Georgetown neighborhood of Washington, D.C. They’re politicians, diplomats, attorneys. Also professors and students at the nation’s top universities. So, if you’re servicing these people in your salon, you had better be at the very top of your game.

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