Management Practices

Millennium's The Experience: The 2012 Conference

Alison Alhamed | June 23, 2012 | 8:01 PM

Hundreds of salon owners, managers, stylists, front desk staff, manufacturers and, this year, cosmetology students, have arrived at the Doral Resort in Miami, Florida, for Millennium's The Experience--the conference that brings together the software company's users.

This year represents the 25th anniversary of the company--and they're celebrating in style! Here, an interview with Founder and CEO John Harms, who offers an overview of the event, the exciting VIPs who will be educating (Tabatha Coffey, Ted Gibson, Robert Cromeans!), and how attendees can make the most of their experience.

Winners of The Experience Student Competition to Participate in Runway Show

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Dos and Don’ts When Communicating with Upset Guests

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They say the key to every great relationship is communication – and handling a guest complaint is no different. It’s not ideal to have to communicate with an upset guest, yet we’ve all been there and it’s likely we’ll be there again someday. Here are the dos and don’ts to keep in mind to help you successfully communicate with upset guests.

Management Practices @vanessapalstylist cutting a precision bob hairstyle. 
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SALON TODAY RECOMMENDS: Strategies for In-Salon Education & Minimizing Stylist Turnover

Lauren Salapatek | May 4, 2018

What kind of continuing education do you have at your salon? Are you inspiring your employees to reach their full potential? This month Aveda Means Business covers topics from in-salon education to minimizing stylist turnover. Learn some ways on how to attract stylists who are passionate about the business and who will fit in with your salon’s culture.

Management Practices Sponsored by L'Oréal Professionnel

OWNER TO OWNER: The David Rios Salons’ Secrets to Providing 5-Star European Service for the Country’s Most Demanding Clients

May 2, 2018

Many of the country’s most brilliant, talented and powerful people live and work in the Georgetown neighborhood of Washington, D.C. They’re politicians, diplomats, attorneys. Also professors and students at the nation’s top universities. So, if you’re servicing these people in your salon, you had better be at the very top of your game.

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