They say the key to every great relationship is communication – and handling a guest complaint is no different. It’s not ideal to have to communicate with an upset guest, yet we’ve all been there and it’s likely we’ll be there again someday. Here are the dos and don’ts to keep in mind to help you successfully communicate with upset guests.
Winners were announced at CITY Awards Dinner and Gala Celebration on July 30 in Las Vegas.
The Beauty Changes Lives Foundation will honor the late Paul Mitchell with the Legacy Award on Sunday, March 31, 2019, during the 7th annual Beauty Changes Lives Experience co-hosted by America’s Beauty Show and Pivot Point International.
Colortrak's Ibiza Collection includes the all new Balayage Board and Grip-Ring, inspired by #colortrakcrew member Ricardo Jara (@ricardojarahair), croc clips, coloring bowls, and two hair coloring brushes graced with one of kind blush pink bristles.
It's SALON TODAY 200 application season, and owners frequently ask for tips in designing a winning entry. Editor Stacey Soble offers her top strategies.
Beauty and Fashion Director, MODERN SALON
Editor in Chief, Salon Today
West Coast Beauty and Markets Editor
Owner - Minardi Salon
Owner - Evoke Brand Strategies
President of Eurisko
President - Group 3 Marketing
Founder - Crystal Focus Salon Coaching
Founder and CEO - Strategies
CEO - Shortcuts
CEO Hair & Co BKLYN