At the Data-Driven Salon summit, Neatbeat's Heather Yurko moderated the Culture Club panel, where salon owners dished on their best-practices related to their salons' culture.
The panel consisted of Bryan Nunes of BLO, Jenner Feroah and Shalene Smith of Lunatic Fringe, and Brian Perdue of Salon 124 Group. They discussed strategies on leveraging data to build strong salon cultures that attract clients and retain employees.
For a starting point for any salon owner who wants to build their own salon's culture, the panelists recommended the list of the following books.
- Leave Your Mark by Jay Williams
- The Energy Bus by John Gordon
- Fierce Conversations by Susan Scott
- The New One Minute Manager by Ken Blanchard and Spencer Johnson
- Your Money or your Life by Joe Dominguez and Vicki Robin
Have any book recommendations that we missed? Be sure to leave your favorites in the comments!
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