As the owner of Eric Fisher Salons in Wichita, Kansas, and the leader of the Eric Fisher Academy, Eric Fisher has put quite a bit of thought into the language he wants his staff and students to use with guests at his salons. In fact, his book Enlightened Hospitality outlines experience-focused words he expects his staff to use instead of the stand salon jargon.
Here’s a list of Fisher’s banned words and words to live by:
Front desk Guest Services
Blow Dry Style with Knowledge
4:30 Client’s Name
Call me Re-book
Retail Home care
Can’t Let me see what we can do
Uh huh Thank you
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